Achieving Excellence in Customer Service

Achieving Excellence in Customer Service

Hotel Dafam Malioboro, Yogyakarta | 08 – 10 January 2015 | IDR 5.800.000 /participant
Hotel Dafam Malioboro, Yogyakarta | 01 – 03 April 2015 | IDR 5.800.000 /participant
Hotel Dafam Malioboro, Yogyakarta | 16 – 18 June 2015 | IDR 5.800.000 /participant
Hotel Dafam Malioboro, Yogyakarta | 03 – 05 September 2015 | IDR 5.800.000 /participant
Hotel Dafam Malioboro, Yogyakarta | 02 – 04 November 2015| IDR 5.800.000 /participant

DESCRIPTION

Memberikan layanan pelanggan yang luar biasa sering membuat perbedaan antara mendapatkan dan mempertahankan pelanggan atau kehilangan satu. Kursus customer service ini menawarkan cara cara dan teknik untuk memastikan Anda membangun dan memelihara hubungan yang saling menguntungkan dengan pelanggan Anda. Hasilnya, mereka menjadi pendukung setia bagi Anda dan organisasi Anda


WHO SHOULD ATTEND

Anyone who needs to interact effectively or build relationships with external or internal customers, including help desk, technical support, front-line or support staff.

SUMMARY OUTLINE CUSTOMER SERVICE EXCELLENCE

1. Provide exceptional customer service that achieves results
2. Adopt the skills and techniques that routinely deliver positive customer experiences
3. Deal effectively with customers and turn complaints into opportunities
4. Contribute to a customer-centric culture and achieve greater customer satisfaction
5. Profiling your customer service skills
6. Defining customer service excellence
7. Assessing customer expectations
8. Modelling effective responses to typical scenarios
9. Handling customer complaints and difficult situations
10. Putting the customer first in a simulated situation

COURSE METHOD

• Presentation
• Discuss
• Case Study
• Evaluation
• Simulation

Coordinator Team

PATISINA. ST.,M.Eng
Akademisi dan praktisi dalam mengelola perusahaan, beberapa jabatan yang pernah di pegang dari Project manager, General manager, Business development, dan terakhir bersama teman-teman mengelola perusahaan untuk proyek EPC dan dipercaya menjadi Direktur, pengalaman menjadi trainer di beberapa perusahaan BUMN dan swasta untuk bidang Industrial Engineering, Operation Management, Human Resource Management, SCM, Teknik Negosiasi, Quality, GKM, dll

TIME & VENUE 
Hotel Dafam, Yogyakarta

• 08 – 10 January 2015
• 01 – 03 April 2015
• 16 – 18 June 2015
  03 – 05 September 2015
• 02 – 04 November 2015
• 3 days (08 am – 04 pm)

COURSE FEE

• IDR 5.800.000,- Per participant non residential at Yogyakarta
• Disc 10% untuk 3 orang pendaftaran dari perusahaan yang sama.

FACILITY

• Module / Handout Customer Service Training
• Certificate
• Souvenir
• Training Kit

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

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