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BUSINESS ETIQUETTE AND PROTOCOL

BUSINESS ETIQUETTE AND PROTOCOL
Bali | 28 – 30 September 2015 | IDR 8.000.000 per peserta
Bandung | 28 – 30 September 2015 | IDR 6.500.000 per peserta
Yogyakarta | 28 – 30 September 2015 | IDR 5.900.000 per peserta
Bali | 12 – 14 Oktober 2015 | IDR 8.000.000 per peserta
Bandung | 12 – 14 Oktober 2015 | IDR 6.500.000 per peserta
Yogyakarta | 12 – 14 Oktober 2015 | IDR 5.900.000 per peserta

Jadwal Training 2015 Selanjutnya …

 

 

OBJECTIVES BUSINESS ETIQUETT AND PROTOCOL  TRAINING

  1. Behave correctly in both business and social situations.
  2. Interact effectively with different personality types.
  3. Represent the organization at various functions.
  4. Organize and manage events such as business luncheons and formal dinners.
  5. Meet and greet important guests, clients and customers in a proper manner.
  6. Deal successfully with the media.



COURSE OUTLINES BUSINESS ETIQUETTE AND PROTOCOL 

Definitions of Etiquette and Protocol

  • What Is Etiquette?
  • What Is Protocol?
  •  What Is the Right Behavior?
  • Image Making and Image Management

Guest Relations

  • Gaining Guests Respect
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Business Cards
  • People Names (Pronunciation and Remembering)http://www.informasi-training.com/?p=63208

The Ideal Host

  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests Complaints
  • Perception and Business Relation

Managing Events and Behavior

  • The Business Meal
  • Table Manners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Meetings
  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette

Handling the Media

  • Dealing with Questions
  • Handling Confidential Information
  •  Public Relations



INSTRUCTOR

Roni Indarto.,SE.,M.Si.,CH.

 

DELIVERY TYPE
Lecturing, workshop, interactive consultation, and case study.


PARTICIPANTS
Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

 

 

TIME & VENUE

  • 2-4 September 2015
  • 9-11 September  2015
  • 28-30 September  2015
  • 12-14 Oktober 2015
  • 20-22 Oktober 2015
  • 26-28 Oktober  2015
  • 11-13 November  2015
  • 16-18 November 2015
  • 25-27 November 2015
  • 21-23 Desember 2015
  • Hotel Horison Ultima-Riss – Yogyakarta

 

TRAINING FEE

  • IDR 5.900.000 per participant (Non-Residential)
  • Minimal participants : 2 persons (Yogyakarta)
  • Yogyakarta : Ibis Styles Dagen, Ibis Malioboro, Horison Ultima-Riss, Harper Mangkubumi, 101 Hotel | Kuota Min. Peserta: 2 orang
  • Bali : Ibis Styles Kuta, Ibis Dewi Sri, Ibis Bali Kuta, Ibis Circle Kuta, Harris Hotel |   IDR. 8.000.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang
  • Bandung : De Batara, Amaris, Golden Flower Hotel | IDR. 6.500.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang

 

 

FACILITIES   

  • Training Modul,
  • Exclusive Backpack,
  • Stationeries,
  • Sertifikat Training,
  • Exclusive Polo shirt atau jaket,
  • Flashdisk berisi materi training business etiquett and protocol,
  • 2x coffee break dan makan siang,
  • Picking-up service dari Bandara ke hotel/training venue (Minimal 2  orang peserta dari perusahaan yang sama).
Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
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