TELEPHONE TECHNIQUES AND COURTESY Graha Mustika Ratu, Jakarta | 12 April 2013 | Rp. 1.500.000 – PASTI JALAN Graha Mustika Ratu, Jakarta | 30 Agustus 2013 | Rp. 1.500.000,- Graha Mustika Ratu, Jakarta | 02 Oktober 2013 | Rp. 1.500.000,- Teknik menelepon yang baik sangat berpengaruh dalam menciptakan citra perusahaan yang positif. Keterampilan dan kemampuan menelepon yang baik [...]
HANDLING CUSTOMERS COMPLAINTS and IMPROVING RELATIONSHIP with KEY CUSTOMERS Estubizi Business Center, Jakarta | 6 April 2013 | Rp.1.500.000,- Estubizi Business Center, Jakarta | 17 Mei 2013 | Rp.1.500.000,- Estubizi Business Center, Jakarta | 12 Agustus 2013 | Rp.1.500.000,- Estubizi Business Center, Jakarta | 09 September 2013| Rp.1.500.000,- Estubizi Business Center, Jakarta | 21 Oktober 2013 | [...]
Effective Handling Complaint Technique Graha Mustika Ratu, Jakarta | 24 May 2013 | 09.00 – 17.00 WIB | RP. 1.500.000,- Graha Mustika Ratu, Jakarta | 24 October2013 | 09.00 – 17.00 WIB | RP. 1.500.000,- Graha Mustika Ratu, Jakarta | 16 December 2013 | 09.00 – 17.00 WIB | RP. 1.500.000,- Selama masih ada [...]
Excellent Front Liner Seminar (EFS) Hotel Ciputra, Jakarta | 22 Mei 2013 2013 | Rp. 1.250.000,- / peserta Hotel Ciputra, Jakarta | 10 Juli 2013 | Rp. 1.250.000,- / peserta Hotel Ciputra, Jakarta | 06 November 2013 | Rp. 1.250.000,- / peserta Hotel Ciputra, Jakarta | 04 Desember 2013 | Rp. 1.250.000,- / peserta MAKSUD & TUJUAN Krisis [...]
CUSTOMER SERVICE EXCELLENT Yogyakarta | 09 – 11 April 2013 | 08.00 – 16.00 WIB | Rp. 6.000.000,- per peserta Yogyakarta | 9 – 11 Juli 2013 | 08.00 – 16.00 WIB | Rp. 6.000.000,- per peserta Yogyakarta | 8 – 10 Okt 2013 | 08.00 – 16.00 WIB | Rp. 6.000.000,- per peserta DESKRIPSI [...]
SERVICE WITH HEART USING EMOTIONAL INTELLIGENCE Graha Mustika Ratu, Jakarta | 15 Juli 2013 | 09.00 – 17.00 WIB | RP. 1.500.000,- Graha Mustika Ratu, Jakarta | 20 Desember 2013 | 09.00 – 17.00 WIB | RP. 1.500.000,- Kecerdasan emosional mencakup kesadaran diri dan kendali dorongan hati, ketekunan, semangat dan motivasi diri, empati serta [...]
MENGUKUR & MENINGKATKAN KEPUASAN KONSUMEN Jentra Dagen Hotel, Yogyakarta | 06 – 08 May 2013 | IDR 5.800.000,- Jentra Dagen Hotel, Yogyakarta | 19 – 21 August 2013 | IDR 5.800.000, Jentra Dagen Hotel, Yogyakarta | 16 – 18 October 2013 | IDR 5.800.000, Jentra Dagen Hotel, Yogyakarta | 16 – 18 December 2013 | IDR 5.800.000, DESCRIPTION Pelatihan ini untuk [...]
Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | April 18th – 19th, 2013 | Rp. 3.250.000, Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | June 20th – 21st, 2013 | Rp. 3.250.000, Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | August 1st – 2nd, 2013 | Rp. 3.250.000, Aryaduta Hotel Semanggi / Swiss-Belhotel, [...]
Peran HR Dalam Membangun Budaya Pelayanan Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta * | May 16th – 17th, 2013 | Rp. 3.450.000, - (Full Fare) Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta * | July 10th – 11th, 2013 | Rp. 3.450.000, - (Full Fare) Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta * | September 11th, 2013 | Rp. 3.450.000, - (Full Fare) [...]
Practical Service Excellence Aryaduta Hotel Semanggi/Swiss-Belhotel, Jakarta *| May 20th – 21st, 2013 | Rp. 3.450.000, - (Full Fare) Aryaduta Hotel Semanggi/Swiss-Belhotel, Jakarta *| July 15th – 16th, 2013 | Rp. 3.450.000, - (Full Fare) Aryaduta Hotel Semanggi/Swiss-Belhotel, Jakarta *| September 16th – 17th, 2013 | Rp. 3.450.000, - (Full Fare) Aryaduta Hotel Semanggi/Swiss-Belhotel, Jakarta *| November 19th – 20th, 2013 | Rp. [...]
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