Customer Service

HANDLING CUSTOMER COMPLAINT (PENANGANAN KOMPLAIN PELANGGAN) – Pasti Jalan
By September 25, 2017 0 Comments Read More →

HANDLING CUSTOMER COMPLAINT (PENANGANAN KOMPLAIN PELANGGAN) – Pasti Jalan

HANDLING CUSTOMER COMPLAINT  (PENANGANAN KOMPLAIN PELANGGAN) Hotel Ibis, Yogyakarta | 02 – 04 Oktober 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 09 – 11 Oktober 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 16 – 18 Oktober 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 23 – 25 […]

SALESMANSHIP – Almost Running
By September 22, 2017 0 Comments Read More →

SALESMANSHIP – Almost Running

TRAINING SALESMANSHIP Dreamtel Hotel Menteng/ Hotel Ibis, Jakarta | 09 – 10 Oktober 2017 | Rp 4,250.000,-     OVERVIEW Dalam melaksanakan tugasnya, salesperson yang melaksanakan tugas penjualan di lapangan perlu meningkatkan dan mengembangkan kemampuannya, yaitu sikap, perilaku, ketrampilan, dan pengetahuannya dalam bidang penjualan dan teknis berhubungan dengan pelanggan. Kemampuan salesperson perlu secara terus-menerus ditingkatkan […]

Complaint Handling For Sales And Front Liner with NLP Technique
By September 19, 2017 0 Comments Read More →

Complaint Handling For Sales And Front Liner with NLP Technique

Complaint Handling For Sales And Front Liner with NLP Technique Hotel Amaris/ Ibis/ Pop, Jakarta | 07 – 08 Nopember 2017 | Rp 3.850.000     LATAR BELAKANG COMPLAINT HANDLING Penanganan keluhan pelanggan yang efektif adalah salah satu aspek yang paling penting dari menyediakan layanan pelanggan yang sangat baik. Pelanggan yang mengeluh menawarkan organisasi kesempatan […]

Best Quality Customer Care
By September 19, 2017 0 Comments Read More →

Best Quality Customer Care

Best Quality Customer Care Hotel Amaris/ Ibis/ Pop, Jakarta | 10 – 11 Oktober 2017 | Rp.3.850.000 per orang     Meski pelayanan pelanggan itu tak kasat mata dan seringkali sulit dipahami, namun masih tetap dapat dilihat, didengar, dan dialami. Yang penting adalah bahwa apa yang dilihat, didengar, dan dialami oleh pelanggan. quality customer service […]

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT – Pasti Jalan
By September 14, 2017 0 Comments Read More →

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT – Pasti Jalan

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT: CASE STUDY AND TROUBLE SHOOTING   Hotel Sofyan, Jakarta | 18 – 19 September 2017 | Rp. 6.900.000 Per Peserta – PASTI JALAN Yogyakarta / Semarang / Solo | 18 – 19 September 2017 | Rp. 5.900.000 Per Peserta Bandung / Jakarta / Surabaya | 18 – 19 September 2017 […]

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT
By September 14, 2017 0 Comments Read More →

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT Hotel Ibis, Yogyakarta | 18 – 20 September 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 23 – 24 September 2017 (Weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 25 – 27 September 2017 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 30 September […]

CUSTOMER SERVICE EXCELLENCE STRATEGY
By September 14, 2017 0 Comments Read More →

CUSTOMER SERVICE EXCELLENCE STRATEGY

CUSTOMER SERVICE EXCELLENCE STRATEGY Bandung | 26 – 29 September 2017 | Rp 7.950.000/person Bandung | 24 – 27 Oktober 2017 | Rp 7.950.000/person Bandung | 13 – 16 November 2017 | Rp 7.950.000/person Bandung | 05 – 08 Desember 2017 | Rp 7.950.000/person       PENDAHULUAN : Sebuah hasil kajian yang sangat menarik […]

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan
By September 12, 2017 0 Comments Read More →

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT Yogyakarta / Semarang / Solo | 18 – 19 September 2017 | Rp. 5.900.000 Per Peserta Bandung / Jakarta / Surabaya | 18 – 19 September 2017 | Rp. 6.900.000 Per Peserta Bali / Batam /Balikpapan / Manado / Lombok | 18 – 19 September 2017 | Rp. 7.900.000 […]

HANDLING CUSTOMER COMPLAINT – Almost Running
By September 11, 2017 0 Comments Read More →

HANDLING CUSTOMER COMPLAINT – Almost Running

HANDLING CUSTOMER COMPLAINT Hotel Ibis/ Dreamtel Hotel/ Favehotel, Jakarta | 04 – 05 Oktober 2017 | Rp  4.250.000 – ALMOST RUNNING Hotel Ibis/ Dreamtel Hotel/ Favehotel, Jakarta | 06 – 07 November 2017 | Rp  4.250.000 Hotel Ibis/ Dreamtel Hotel/ Favehotel, Jakarta | 06 – 07 Desember 2017 | Rp  4.250.000         […]

SERVICE EXCELLENCE (PELAYANAN PRIMA) – Almost Running
By September 6, 2017 0 Comments Read More →

SERVICE EXCELLENCE (PELAYANAN PRIMA) – Almost Running

SERVICE EXCELLENCE (PELAYANAN PRIMA) Aston Hotel, Bandung | 03 – 04 Oktober 2017 | Rp 4.500.000,- ALMOST RUNNING Bandung | 02 – 03 November 2017 | Rp 4.500.000,- Bandung | 05 – 06 Desember 2017 | Rp 4.500.000,-       Deskripsi : Membangun budaya pelayanan dalam suatu organisasi adalah pekerjaan besar. Pekerjaan ini melibatkan setiap […]