COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT
COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT for SECRETARIES
Hotel Golden Flower Bandung | 08 – 09 Maret 2012 | Rp 3.250.000/person
TRAINING OBJECTIVE :
a. Understand why people communicate and behave differently
b. Be more assertive in dealing with other in most situations
c. More understand on human feeling, thinking and behaviour
d. Successfully resolving conflicts
e. Be prepared to manage conflict involve bosses, peers and sub ordinates
TRAINING MATERIAL OUTLINE :
- Knowing yourself before knowing others
- a. Effective Communication
- b. How to manage a good massage
- Developing your emotional intelligence
- Empathy Communications
- a. Listening not hearing
- b. Becoming Interactive Listener
- c. Becoming massage centre vs speaker centred
- d. Planning, organize meetting and presentation
- Advantages of assertives behaviour and why you should develop the skills
- Being assertive in difficult situation
- a. Positive Thinking and creative
- b. Presentations overview
- Interpersonal Communication and team work
- a. Small group dynamic
- b. Problem solving in a small group setting
- Managing Conflik using assertive behaviour
- Presenting creating hard feeling
- Handling Objection and criticisms in team environment
- Handling Objection or respons of the audience
PARTICIPANS :
All Staff, Sepervisor, Secretary, Manager yang berkepentingan untuk berkomunikasi dan penanganan konflik dengan lebih baik/efisien
INSTRUCTOR :
Ir. Iim Takwim, MM.
Ir. Iim Takwim, MM, sarjana lulusan Universitas Pasundan adalah Ketua Program Studi Teknik Industri pada STT Jabar serta Lecture of Production System, Management Information System, Simulation System, Product Design System, Product Design of Facilities, Research of Operation, System of Performances Analysis, Feasibility Study of Industries, Inventory Control and Network Planning, Performance and Productivites of Management Industries. Begitu banyak pengalaman profesi beliau di berbagai bidang industri , antara lain :
- Production System & Procedures Plan of Manufacturing at PT. IPTN
- Technical Staff of Industrial Engineering Division at PT. IPTN (Sub-Contractors, Off-Load and Industrial Domestic Guidance
- Assisstant Manager of HRD of Textile Industry
- Manager of Production in Garments Industry at PT. Fit-U
- Production Manager and Junior Consultan of ISO 9001
- Berbagai topic Training dan Scientific Work beliau, antara lain :
- Instructure Bar-chat and Line Balancing Job Establishment and Grading System
- Awareness and Introduction of ISO 9001 : 2000 (QMS)
- Junior of Management Representative ISO 9001 : 2000 of Production
- Iron Casting Technology at IRDMMI/MIDC and JICA-Jepang
- Management Strategi and Competency
- Total Quality Management
- Logistic and Supply Change Management (SCM)
- Integreted System of Industrial Management
- Cost Of Project and Tools Management
- Corporate Social Responsibility
- Six and Lean Sigma
- Competency Of Professional-SDM, serta banyak lagi lainnya.
VENUE :
Hotel Golden Flower Bandung
TRAINING DURATION :
2 days
TRAINING TIME :
08 – 09 Maret 2012
INVESTATION PRICE/PERSON :
- Rp 3.250.000/person (full fare) atau
- Rp 3.000.000/person (early bird, yang membayar 1 minggu sebelum training) atau
- Rp 2.750.000/person (peserta bergroup 3 orang atau lebih dari 1 perusahaan yang sama)
FACILITIES FOR PARTICIPANTS :
- Modul Training
- Flashdisk Training berisi materi training
- Sertifikat
- ATK: NoteBook dan Ballpoint
- T-Shirt
- Ransel
- Foto Training
- Ruang Training dengan fasilitas Full AC dan multimedia
- Makan siang dan 2 kali coffeebreak
- Instruktur yang Qualified
- Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)
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