CUSTOMER FOCUS SELLING SKILLS
Yogyakarta/ Bali/ Balikpapan/ Lombok/ Bandung/ Jakarta/ Batam | 20 sd 22 Oktober 2015 | Fee Menyesuaikan Venue
Yogyakarta/ Bali/ Balikpapan/ Lombok/ Bandung/ Jakarta/ Batam | 03 sd 05 November 2015 | Fee Menyesuaikan Venue
Yogyakarta/ Bali/ Balikpapan/ Lombok/ Bandung/ Jakarta/ Batam | 17 sd 19 november 2015 | Fee Menyesuaikan Venue
Yogyakarta/ Bali/ Balikpapan/ Lombok/ Bandung/ Jakarta/ Batam | 01 sd 03 Desember 2015 | Fee Menyesuaikan Venue
Jadwal Training 2015 Selanjutnya …
Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks, kontrak tender, ataupun barang/jasa yang bernilai tinggi. Pelatihan ini dimakduskan agar peserta mempunyai pemahaman dan ketrampilan mengenai Professional Selling Skills; memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan; memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran; dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales persons junior ataupun yang baru.
Outline :
1.ROLES OF SALES PERSONS
- Market Conditions and Challenges;
- Building Competitiveness Factors;
- The Selling Challenges;
- The Role of Salesperson;
- The Persuasive Selling Process;
2.PROSPECTING AND CONTACTING
- The Prospecting Funnel;
- The Power of Referrals;
- Qualification and Sales Strategy;
- Initial Contact; Introduction Letter;
- Initial Contact: Phone Call;
- Cold Calling;
- Choosing Methods of Contact;
- Tips for Telephone Appointment.
3.PLANNING THE SALES
- Planning the Sales;
- Anticipating the Customer’s Needs;
- Qualifying the Sales;
- Developing Relationship with prospect.
- Gathering Information;
- The Information Gathering “Funnel”;
GROUP DISCUSSION: PREPARING PRODUCT BENEFIT
INDIVIDUAL PRESENTATION AND FEEDBACK
Each participant will be asked to presents the benefits of each products using LCD presentation tools. Instructor and the participants will give their opinion and feedbacks.
4: PRESENTING SOLUTION AND CLOSING THE SALES
- Presenting Solution;
- Deciding on the Value-added Solution;
- Checking for Viable Solution;
- Developing the Presentation Strategy;
- Written Proposals;
- Gaining Customer’s Commitment (Closing the Sales);
- Buying Signals;
- Action – Keeping the Commitments;
5: WORKING WITH OBSTACLES AND HANDLING COMPLAINTS
- Working with Obstacles;
- Customer Obstacles;
- Types of Obstacles;
- Dealing with Obstacles;
- Tips in Handling Complaints
INDIVIDUAL ROLE-PLAY: GATHERING INFORMATION AND SELLING TECHNIQUES
6: COACHING AND MENTORING
- Introduction to coaching;
- What is coaching, counseling, and mentoring;
- How to determine if coaching is needed;
- Coaching model;
- Feedback exercise; performance feedback tips;
- Steps for conducting formal observation;
- Coaching response exercise;
- Review of handling difficult employees;
- Effective mentoring techniques
INDIVIDUAL ROLE-PLAY: DEALING WITH OBSTACLES AND HANDLING COMPLAINTS
Peserta :
Pelatihan ini ditujukan kepada pihak yang bertanggung jawab dalam mengukur atau menguji peralatan di perusahaan seperti maintenance, laboratorium, QA dan produksi
- 20 sd 22 Oktober 2015
- 3 sd 5 November 2015
- 17 sd 19 november 2015
- 1 sd 3 Desember 2015
- 15 sd 17 Desember 2015
- 29 sd 31 Desember 2015
Venue:
- Eastparc Hotel / The Alana Hotel, Yogyakarta ( 5* )
- The Trans Resort & Hotel / The Pullman Bali Legian Nirwana Hotel, Bali ( 5* )
- Novotel Hotel, Balikpapan ( 5* )
- Sheraton Senggigi Beach Resort, Lombok ( 5* )
- The Trans Luxury Hotel, Bandung (5*)
- Pullman Hotel, Jakarta (5*)
- Harris Hotel Batam Center / Mercure Hotel, Batam (4*)
International Class:
- Ibis Styles Frasser Business Park Hotel, Kuala Lumpur, Malaysia ( 4* )
- Concorde Hotel, Singapore ( 5* )
- Novotel Platinum, Bangkok (4*)
- Novotel Kowloon, Hongkong (4*)
- Yogyakarta : Rp. 6.750.000,- per participant ( Non Residential )
Special Price Rp. 6.250.000,- per participant ( Non Residential ) form minimum 3 participant from same company.
- Bali: Rp. 10.500.000,- per participant ( Non Residential )
Special Price Rp. 9.500.000,- per participant ( Non Residential ) form minimum 3 participant from same company.
- Lombok: Rp. 11.500.000,- per participant ( Non Residential )
Special Price Rp. 10.500.000,- per participant ( Non Residential ) form minimum 3 participant from same company.
- Balikpapan: Rp. 9.500.000,- per participant ( Non Residential )
Special Price Rp. 8.500.000,- per participant ( Non Residential ) form minimum 3 participant from same company.
- Bandung: Rp. 8.000.000,- per participant ( Non Residential )
Special Price Rp. 7.500.000,- per participant ( Non Residential ) form minimum 3 participant from same company.
- Jakarta: Rp. 7.000.000,- per participant ( Non Residential )
Special Price Rp. 6.500.000,- per participant ( Non Residential ) form minimum 3 participant from same company.
- Batam : Rp. 9.500.000,- per participant ( Non Residential )
Special Price Rp. 8.500.000,- per participant ( Non Residential ) form minimum 3 participant from same company.
International Class:
- Singapore: USD 3,500.00 per participant ( Non Residential )
Special Price: USD 3,250.00 per participant ( Non Residential ) form minimum 3 participant from same company.
- Malaysia: USD 3,200.00 per participant ( Non Residential )
Special Price: USD 3,000.00 per participant ( Non Residential ) form minimum 3 participant from same company.
- Thailand: USD 3,000.00 per participant ( Non Residential )
Special Price: USD 2,800.00 per participant ( Non Residential ) form minimum 3 participant from same company.
- Hongkong: USD 3,600.00 per participant ( Non Residential )
Special Price: USD 3,400.00 per participant ( Non Residential ) form minimum 3 participant from same company.
Facilities:
- Qualified Trainer
- Convinience Training room
- Training kit
- Hard and soft copy material (USB Flashdisk)
- Certificate
- Souvenir