DEALING WITH DIFFICULT PEOPLE
Yogyakarta | 04 – 06 Agustus 2015 | Rp 6.500.000,-
Yogyakarta | 15 – 17 September 2015 | Rp 6.500.000,-
Yogyakarta | 20 – 22 Oktober 2015 | Rp 6.500.000,-
Yogyakarta | 03 – 05 November 2015 | Rp 6.500.000,-
Yogyakarta | 15 – 17 Desember 2015 | Rp 6.500.000,-
PARTICIPANT
Anyone who has to deal with difficult people or difficult issues
OBJECTIVE
- Identify what are problem people and behavior
- Demonstrate practical techniques for managing problem people situations
- Enable practical exercises to show what skill are needed in managing problem people and situations
COURSE OUTLINE
- Knowing yourself first
- Understanding behaviour and its effects
- The organisational context
- Understanding the dynamics
- different behaviour types
- Managing your own reactions
- Dealing with difficult situations
- Communication skills that help deal effectively with difficult people
TRAINING METHOD
- Presentation
- Discussion
- Case Study
- Evaluation
INSTRUCTOR
Drs. H. Syafaruddin Alwi, MS
TIME
- Tanggal 04-06 Agustus 2015
- Tanggal 15-17 September 2015
- Tanggal 20-22 Oktober 2015
- Tanggal 03-05 November 2015
- Tanggal 15-17 Desember 2015
PLACE
- JAKARTA
- BANDUNG
- YOGYAKARTA
- BATAM
- SEMARANG
- SURABAYA
- DENPASAR
- MEDAN
- DLL
TRAINNING FEE
Rp 6.500.000,-/person/Non Recidential
FACILITIES
- Training Kit
- Handout
- Certificate
- Lunch + 2 X Coffee Break
- Souvenir
- Pick Up Participant