Enhancing Your Skill to Become Successful Debt Collector

Enhancing Your Skill to Become Successful Debt Collector

Hotel /Office Building Jakarta | 20-21 Juni  2011 | Rp 2.500.000,-

Tingkatkan keahlian Anda untuk menjadi seorang Ahli dalam bidang jasa penagihan untuk perusahaan Anda.

Dengan metode Full Practice and Less Theory maka peserta akan mendapatkan bekal kemampuan dan pengetahuan seperti:

  1. Memahami tanggung jawab, aturan kerja dan etika sebagai seorang penagih.
  2. Memahami system, strategi dan kebijakan penagihan.
  3. Mempelajari apa dan bagaimana menyiapkan proses penagihan.
  4. Mempelajari bagaimana cara/ tehnik mengklasifikasikan tipe debitur dan menyiapkan strategi untuk masing-masing debitur.
  5. Mempelajari bagaimana membangun hubungan baik dengan debitur.
  6. Mempelajari bagaimana bernegosiasi dengan tipe debitur yang sulit.
  7. Mempelajari bagaimana melakukan telepon dan kunjungan secara efektif.
  8. Mempelajari bagaimana menangani keberatan dan penolakan dari debitur.
  9. Memahami aktivitas paska penagihan.
  10. Mencapai penerimaan yang diinginkan untuk perusahaan dan pribadi
  11. Mengembangkan keahlian yang diperlukan untuk menjadi penagih yang berhasil.


Materi

Materi yang Anda pelajari adalah materi yang benar – benar aplikatif, praktis, dan belum tentu Anda peroleh dalam pelatihan Training Evaluation lainnya.

1. Principal of Collection Management
2. Roles, responsibilities, and attitude of a STAR debt-collector
3. Collection system, strategy, and policy
4. Preparation – objectives and materials
5. Classification of debitur and strategy for each type of debitur
6. Building rapport

a. Introduction
b. Setting the scenario
c. Questions using V-A-K-O-G model

7. Matching needs and presenting solutions

a. Identifying pleasure or pain type of people
b. Negotiation skills in collection

8. Getting agreement – handling objections or inquiries
a. Using boomerang method, conditional method, metaphor, and so on
9. Handling Past Due
10. Post collection activities
a. Summarising
b. Filing
c. Follow up
d. Visiting and calling effectively
e. Building Confidence
11. Lots of tips and videos for successful debt-collector


Metode Pelatihan

  1. Pemaparan materi menggunakan modul yang disesuaikan dengan output/ tujuan pelatihan ini.
  2. Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda.
  3. Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta.
  4. Penyampaian materi selalu dibawakan dengan pendekatan Spiritual dan Emotional.
  5. Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta pelatihan.

Games, Role Play, Group Discussion, Case Study, Simulation, Assignment


Peserta

Program ini direkomendasikan untuk semua praktisi baru dibidang penagihan dan untuk mereka yang ingin meningkatkan keahlian dan menyegarkan kembali kemampuan mereka.


Fasilitator

Putera Lengkong, S.T., M.B.A., CH, CHt, CI

  • Licensed Practitioner of Neuro Linguistic ProgrammingTM
  • Certified Practitioner of Communication Skills
  • Certified Hypnotherapist and Hypnotherapy Instructor

Putera is recognised among his trainees for his excellent combination of applicable and theoretical training materials. His experience, in managing and directing the company, delivers him successfully to inspire and motivate others. His knowledge in automotive, finance, and retail industry supports him to confidently share his expertise to others. His area of expertise are: Leadership and supervising; Team Building and Creativity; Salesmanship; Service Excellence; Motivational and Change!; Communication, Risk Management (banking and multi finance), Negotiation, Neuro Linguistic Programming, Hypnosis and Hypnotherapy.

He received his degree in industrial engineering from University of Atma Jaya, Yogyakarta in 2000. He received a scholarship to study his MBA at the Wolverhampton Business School, University of Wolverhampton, in the UK and completed his MBA in 2003.

His managerial experience in retail, education, automotive, and finance industry are a strong plus point for him to deliver this collection module.

His partnership and experience as a trainer in Pakis Foundation, Choice Management Consultants, and PT Inti Sumber Daya Manusia supports him to powerfully deliver the contents to his participants and to assist the learning process of his participants. His clients come from various backgrounds: multilevel marketing, education, bank, automotive, telecommunication, retail, NGO, media, and so on.

In conjunction with Bintang Dwi Nugroho Respati, Putera writes the Best Selling Book “Koleksi Games Seru: untuk Ice Breaker, Team Work, Leadership, Creativity, & High Ropes” (first in Indonesia complimented with VCD).

The author also spare some of his time to generate ideas on personal development, self improvement, self motivation, leadership, communication, and marketing which can be accessed through his personal blog


Durasi

Lama Pelatihan adalah 7-8 jam/ 1 hari


Waktu dan Lokasi

  • Tanggal  20-21 Juni  2011  di Hotel / Office Building Jakarta


Investasi

Juni

  • Rp. 2.500.000,- / peserta
  • Early Bird sebelum 06 Juni 2011 hanya Bayar Rp. 2.000.000,-
  • Untuk 5 Peserta dari perusahaan yang sama diskon 15% untuk semua peserta
  • Special Bonus : (CD Audio Relax and Recharge) + Souvenir

 

Susunan Acara

Hari Pertama

08.30 – 09.00 Pendaftaran dan registrasi peserta

09.00 – 10.30 Materi/ Sesi I

1. Principal of Collection Management

2. Roles, responsibilities, and attitude of a STAR debt-collector

3. Collection system, strategy, and policy

10.30 – 10.45 Rehat

10.45 – 12.00 Materi/ Sesi II

1. Preparation – objectives and materials

2. Classification of debitur and strategy for each type of debitur

3. Building rapport

12.00 – 13.00 Rehat – makan siang

13.00 – 15.00 Unit assesment dan presentasi kelompok

15.00 – 15.15 Rehat

15.15 – 16.00 Evaluasi presentasi kelompok.

16.00 Penutupan acara hari pertama

Hari Kedua

09.00 Registrasi ulang peserta

09.00 – 10.30 Materi/ Sesi III

1. Matching needs and presenting solutions

2. Getting agreement – handling objections or inquiries

3. Handling Past Due

10.30 – 10.45 Rehat

10.45 – 12.00 Materi/ Sesi IV

1. Post collection activities

2. Lots of tips and videos for successful debt-collector

12.00 – 13.00 Rehat – makan siang

13.00 – 15.00 Unit assesment dan presentasi kelompok

15.00 – 15.15 Rehat

15.15 – 16.00 Evaluasi presentasi kelompok

16.00 Penutupan acara akhir.


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