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ISO/IEC 20000: IT SERVICE MANAGEMENT

ISO/IEC 20000: IT SERVICE MANAGEMENT

Jakarta | 08 – 09 Maret 2018 | Rp. 3.950.000/peserta 
Jakarta | 05 – 06 April 2018 | Rp. 3.950.000/peserta 
Jakarta | 28 – 29 Mei 2018 | Rp. 3.950.000/peserta
Jakarta | 06 – 07 Juni 2018 | Rp. 3.950.000/peserta

Jadwal 2018 Selanjutnya …

 


IT SERVICE MANAGEMENT OBJECTIVE:

  • Explain the purpose and intent of the ISO 20000 standards
  • Describe the requirements of ISO 20000
  • Understand the IT Service Management cycles
  • Understand the purpose and requirements of ISO 20000 as a tool for the continual improvement of the service management.

 

IT SERVICE MANAGEMENT OUTLINE:

Day 1: Introduction to the IT Service Management based on ISO 20000 Standard

  • Overview of the ISO 20000 Service Management standard
  • Scope and applicability
  • Requirements for a management system
  • Planning and implementing ITSM (PDCA)

Day 2: Launching and implementing ISO 20000 standard

  • Service delivery processes:
    • Service Level Management
    • Service Reporting
    • Capacity Management
    • Service Continuity and Availability Management
    • Budgeting and accounting for IT Services
    • Information Security Management
  • Release Process
  • Resolution Process (Incident and problem management)
  • Relationship Process (Business Relationship and Supplier Management)
  • Control Process (Configuration and Change Management)
  • Alignment  of ITIL and ISO 20000 standard
  • Implementing a documentation management framework
  • Case study


IT SERVICE MANAGEMENT INSTRUCTOR : 

Mokhammad Hadi Cahyono, ST.

 

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION :  2 days

 

TRAINING TIME : 

  1. 08 Mar 2018-09 Mar 2018
  2. 05 Apr 2018-06 Apr 2018
  3. 28 May 2018-29 May 2018
  4. 06 Jun 2018-07 Jun 2018
  5. 05 Jul 2018-06 Jul 2018
  6. 27 Aug 2018-28 Aug 2018
  7. 06 Sep 2018-07 Sep 2018
  8. 29 Oct 2018-30 Oct 2018
  9. 08 Nov 2018-09 Nov 2018
  10. 03 Dec 2018-04 Dec 2018

 

INVESTMENT/PERSON :

  1. 3.950.000/person (full fare) or
  2. 3.750.000/person (early bird, payment 1 week before training) or
  3. 3.500.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS :

  1. Training Module
  2. Flashdisk contain training material
  3. Certificate
  4. NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Foto
  8. Training room with full ac facilities and multimedia
  9. Lunch and twice coffee break everyday of training
  10. Qualified Instructor

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
  1. INFORMATION OPTIONS
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  4. PERSONAL DATA
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  8. (valid email required)
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  11. PRE REGISTRATION DATA (Tidak Mengikat)
  12. (required)
  13. MESSAGE FOR TRAINING PROVIDER
 

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