IT Infrastructure Library (IT-IL) version 3.1

IT Infrastructure Library (IT-IL) version 3.1

Park Hotel  / Hotel Harris, Jakarta | 26 – 27 Agustus 2013 | Rp. 4.000.000,-
Park Hotel  / Hotel Harris, Jakarta | 21 – 22 Oktober 2013 | Rp. 4.000.000,-
Park Hotel  / Hotel Harris, Jakarta | 23 – 24 Desember 2013 | Rp. 4.000.000,-

 

 

BACKGROUND

Sering dijumpai department IT dalam suatu organisasi menemukan kesulitan dalam menentukan arah yang tepat dalam planning, delivery serta continuous improvement action dalam memberikan dan meningkatkan IT services management yang dibutuhkan oleh departemen user berdasarkan infrastructure dan resources yang ada.

Dalam konsep ITIL best practice, bagaimana departement IT memberikan respon proaktif terhadap proses bisnis yang diinginkan oleh departemen user dengan memberikan IT service management untuk mendukung percepatan dan validitas dari proses bisnis yang diinginkan oleh departemen user tersebut.


PURPOSE

Setelah mengikuti pelatihan ini peserta diharapkan mampu untuk :

  1. Mengetahui & memahami konsep IT Infrastructure Library
  2. Mengetahui & memahami tinjauan dan kendali proses dari ITIL
  3. Mengetahui & memahami konsep IT Customer Relationship Management
  4. Mengetahui & memahami konsep IT Service Management
  5. Mengetahui & memahami benefit dari pelaksanaan ITIL
  6. Mengetahui & memahami reasons for failure di dalam penerapan ITIL.


TRAINING METHOD

Pelatihan ini menggunakan metode interaktif, dimana peserta dikenalkan kepada konsep, diberikan contoh aplikasinya, berlatih menggunakan konsep, mendiskusikan proses dan hasil latihan.

  1. 60% Theory
  2. 40% Practices (case study).
  3. Dynamic and interactive training presentation


TRAINING SYLLABUS

  1. Overview of ITIL.
  2. Processes under ITIL.
  3. Organization and Policies.
  4. IT Customer Relationship Management.
  5. IT Service Management.
  6. Benefits.
  7. Reasons for failure for ITIL implementation.


WHO SHOULD ATTEND

IT Supervisor or IT Manager

LEAD FACILITATOR

Tatto Sugiopranoto

Formal Education
2003 : MBA program at Queen Elizabeth of North Georgia University.  Majoring in Public Finance Development. Vancouver – Canada
1979 : Institut Pertanian Bogor, Bachelor Degree Faculty of Agriculture,  majoring in Socio Economic.
Training & Seminar
1979 : FORTRAN & Assembly Programming Training for Texas Instrument  Platform at PT Berca International Jakarta
1979 : BASIC Programming for Micro Computer, DASAAD Musin Concern  Jakarta.
1980 : COBOL Programming Training at PT. Elnusa Jakarta
1981 : Statistical Analysis System (SAS) Programming for IBM Main Frame,  IPB Bogor.
1982 : BASIC Language Computer Programming, Pusat Data Statistik  Pertanian (PUSDATIK) Departemen Pertanian Jakarta.
1982 : SPSS ( Statistical Program for Social & Scient ) Training, Balai  Penelitian Peternakan, Bogor
1983 : ISDN Seminar for Wide Area Network, IBM Bangkok – Thailand.
1985 : Local Area Network Training at Symme Darby Benhard, Penang,  Malaysia
1987 : Network Planning & Global Networking Workshop, Microsoft Singapura
1988 : Executive Development Program Bank at Bank Susila Bhakti, Jakarta
1989 : Development Management Skill Training, Citibank Jakarta
1989 : Total Quality Management Training, Astra Indonesia – Jakarta
1992 : Selling Skill Training, Bank Muamalat – Jakarta
1992 : Credit Analyst Training Bank Muamalat – Jakarta
1993 : TCP/IP Training, INIXINDO Jakarta.
1994 : Outbound Training – Personal Development, Pulau Bidadari-Kepulauan  Seribu, Jakarta. Prepare by PT. Astra Motor Indonesia.
1994 : Training for the Trainer, Service Excellence Program. Bank  Muamalat – Jakarta.
1996 : Facilitator for Syariah Trade & Financial Management Workshop,  Bank Muamalat Jakarta.
1996 : Manajemen Dana Pensiun, Lembaga Manajemen Universitas Indonesia –  Jakarta
1997 : “Trade Finance Trainning”. Perbanas, Jakarta.
1997 : “Banks Investation & Fund Manager’s Trainning”, Indonesia  University, Jakarta
1997 : Lokakarya Reksadana Syariah : “Pasar Modal dalam perbankan  Syariah” as Speaker.
1998 : Prinsip Akutansi Syariah untuk Bank dan Perusahaan Asuransi,  Universitas Trisakti, Jakarta.
1998 : Islamic Bank and Economic Forum, Bahrain
2003 : Project Management Professionals (PMP) Certification, Jakarta
2003 : Islamic Banking : Risk Management, Regulation and Supervision.  Bank Indonesia
Work Experience
2008 : Developing “Business Continuity Planning & Disaster Recovery  Planning Procedures” for PT. Jamsostek Indonesia.
2008 : Risk Management Audit as a BASEL II Policies for Bank BNI46  Jakarta
2007 – now : IT & Sharia Advisor for Primer Koperasi MABES AU.  Developing Koperasi Sharia System and Procedure.
2006 : Consultant for Core Banking Assessment and Data Center Audit. Bank  Pemerintah Daerah Sulawesi Utara
2005 – 2006 : Develop and implementation Information Technology Capacity  Planning and Contingency Plan Procedure for Bank Permata.
2003 – 2004 : Architect & designer for Bank Muamalat Application New  KIBLAT
2003 – now : Sharia Advisor for Sharia IT PT. Sigma Cipta Caraka
2003 : Consultant for BNI 46 Syariah, as Technology Business Requirement  reviewer. Join with Financial Network System (FNS) Australia and IBM Jakarta  as counterpart.
2002 : Consultant for AJB Bumiputera Syariah, as Technology Business  Analyst and Product Architecture.
2002 : Consultant for Bank Danamon Syariah. Assessment and Planning  Information Technology for Unit Usaha Syariah Danamon.
2003 : As Project Manager for IT Implementation at Unit Usaha Syariah  Bank Danamon.
2000 – 2001 : Consultant and Trainer for Syariah Banking at Institut  Bankir Indonesia / LPPI. Establish Pengembangan Perbankan Syariah IBI, the new  department in IBI/LPPI.
As a trainer for regular program : Service Excellence, Selling Skill,  Building Islamic Worker, Trade Finance, Bank Operation, Management Skill.
1992`- 2000 : Bank Muamalat Indonesia
1997 In charge to establish Muamalat Pension Fund.
Responsible to set up the Terms & Condition of Pension Fund under the  guidance of Ministry of Finance, setting up the system and internal procedure  in relation to other Muamalat banking product
1996 : System & Procedure Department
1994 : Operation Head at Main branch, Head Office Jakarta. Acting for  Regional Operation Jawa and Kalimantan.
1992 : Technology & System Development
1988 – 1992 : Bank Susila Bhakti
1988 : Executive Development Program Training
1989 : Operation Department – Jakarta
1991 : Branch Manager, Mangga Dua Branch – Jakarta
1987 – 1988 : General Manager, PT Nusantara Komputer. Focusing in  Training and Consultant
1983 – 1987 : PT. Perkebunan Wilayah I – Sumatera as Technology  Development Program Advisor for PT Perkebunan I – PT Perkebunan IX.
1982 – 1983 : Balai Penelian Ternak, Departemen Pertanian as researcher  for Small Ruminant in Collaborative Small Ruminant Research Program, Davis  University – California Project.
1981 : Conoco Oil, Badak – Kalimantan, as Operator Honeywell Bull Level 6  machine

 

Harga :
Rp 4.000.000 – Full Fare
Rp 3.850.000 – Early Bird
Rp 3.700.000 – Group Price (3 peserta dari perusahaan yang sama)

 

 

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