ITIL® Release, Control, & Validation

Program Description:

The ITIL® Intermediate Qualification: Release, Control, and Validation (RCV) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The ITIL Certificate in Release, Control, and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management. Lifecycle and specifically in the following key ITIL process, role, and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Change Evaluation, and Knowledge Management.

Program Objectives:

At the end of the program, the participants will be able to:

Understand the importance of Service Management as a practice concept and Service Transition principles, purpose, and objective
Understand the importance of ITIL Release, Control, and Validation while providing service
Understand how all processes in ITIL RCV interact with other Service Lifecycle Processes
Define the processes, activities, methods, and functions used in each of the ITIL RCV processes
Apply the ITIL RCV processes, activities, and functions to achieve operational excellence
Measure ITIL RCV
Understand the importance of IT Security and its contributions to RCV
Define the technology and implementation considerations surrounding ITIL RCV
Understand Change Management as a capability to realize successful service transition
Ensure the integrity and the quality of service transition
Monitor the state of Service Transition
Enhance ongoing management decision support and service delivery capability
Ensure the meeting committed service level performance
Define RCV process roles and responsibilities
Understand challenges, critical success factors, and risks associated with ITIL RCV

ITIL Program Modules:

Module 1 : Introduction

Release, Control, and Validation
Service Transition purpose
Scope, transition strategy
Lifecycle stages
Transition preparation
Planning and coordination
Transition support
The ITIL certification scheme

Module 2 : Change Management

Introduction, purpose, and objectives
Scope and value
Policies and planning
Types of RFC
Changes across the Lifecycle
Change proposals
Process models and standard changes
Remediation planning
Activities
Impact and risk matrix
Priorities, scheduling
Authorize, build, and test
Review and close
The CAB, emergency changes
Triggers, inputs, outputs, interfaces
Information management
CSF’s and KPI’s, challenges and risks
Manage change in ISO
CSI and organizational change

Module 3 : Service Asset and Configuration Management

Introduction, purpose, and objectives
Scope and value
Policies and principles, basic concepts
The CMS, libraries, baselines, and snapshots
Asset Management, activities
Triggers, inputs, outputs, interfaces
Information management
CSF’s and KPI’s, challenges and risks
Service operation

Module 4 : Service Validation and Testing

Introduction, purpose, and objectives
Scope and value
Policies, inputs from SD
Service quality and assurance
Test strategy and models
Validation conditions
Perspectives, levels of testing, activities
Triggers, inputs, outputs, interfaces
Information management
CSF’s and KPI’s, challenges and risks
Inputs, outputs, interfaces

Module 5 : Release and Deploy

Introduction, purpose, and objectives
Scope and value, policies, release unit
Approaches, release package, activities
Inputs, outputs, interfaces
Information management
CSF’s and KPI’s, challenges and risks

Module 6 : Request Fulfillment

Introduction, purpose, and objectives
Scope and value, policies, & principles
Activities
Triggers, inputs, outputs, interfaces
Information management
CSF’s and KPI’s, challenges and risks

Module 7 : Change Evaluation

Introduction, purpose, and objectives
Scope and value, policies, & principles
Key terms, activities
Triggers, inputs, outputs, interfaces
Information management
CSF’s and KPI’s, challenges and risks

Module 8 : Knowledge Management

Introduction, purpose, and objectives
Scope and value
DIKW structure, information management
Knowledge management
Strategy and knowledge transfer, the SKMS
Triggers, inputs, outputs, interfaces
CSF’s and KPI’s, challenges and risks
CSI

Module 9 : Roles and Responsibilities

Functions and service transition
Roles in ITIL
Generic roles
Process roles

Module 10 : Technology and Implementation Considerations

Generic toolset requirements
Knowledge management tools, evaluation criteria
Service transition challenges, CSF’s, and risks
The CMS, service transition / operation
CSI and change / release management
CSI and knowledge management
Deming cycle / CSI model

Module 11 : Appendices

Case study and exercises
Mock exams and rationale

Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Release, Control, & Validation cluster of processes and functions.

Duration:

This program is 5 days of intensive training class.

Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.

Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Release, Control, and Validation Exam.

Award:

ITIL® Release, Control, and Validation Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)

SCHEDULE

22 – 26 April 2019
24 – 28 June 2019
19 – 22 August 2019
14 – 18 October 2019
09 – 13 December 2019

VENUE AND TIME

Time : 09.00AM – 05.00PM

Venue : AXA Tower Kuningan City, Jakarta Selatan

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