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ITSM: INFORMATION TECHNOLOGY SERVICE MANAGEMENT

INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

Hotel Ibis, Yogyakarta | 28 – 30 November 2016 | Rp 6.900.000,- per peserta
Hotel Ibis, Yogyakarta | 03 – 04 Desember 2016 (Jadwal weekend) | Rp 6.900.000,- per peserta
Hotel Ibis, Yogyakarta | 05 – 07 Desember  2016 | Rp 6.900.000,- per peserta
Hotel Ibis, Yogyakarta | 10 – 11 Desember 2016 (Jadwal weekend) | Rp 6.900.000,- per peserta

Jadwal Training 2016 Selanjutnya …

Hotel Ibis, Yogyakarta | 02 – 04 Januari 2017 | Rp 6.900.000,- per peserta
Hotel Ibis, Yogyakarta | 07 – 08 Januari 2017 (Weekend) | Rp 6.900.000,- per peserta

Jadwal Training 2017 Selanjutnya …

 

 

Background Information Technology Service Management (ITSM)

This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL.

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

The purpose of this IT Service Management to help the delegates to define Service and to comprehend and explain the

concept of Service Management as a practice, and moreover is to certify that the candidate has gained knowledge of the ITSM terminology, structure and basic concepts and has comprehended the core principles of ITSM practices as referenced in the ITIL.

 

Objectives Information Technology Service Management (ITSM)

  • Describe the concept of Good PRACTICE
  • Define and explain the concept of a SERVICE
  • Define and explain the concept of SERVICE MANAGEMENT
  • Define and distinguish between FUNCTIONS, ROLES and PROCESSES
  • Explain the PROCESS model
  • List the characteristics of PROCESSES (Measurable, Specific results, CUSTOMERS, and Responds

 Audience Information Technology Service Management (ITSM)

  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization

 Contents Information Technology Service Management (ITSM)

  • Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Processes covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • Generic Concepts and Definitions
  • Workshop/Case Study I in ITSM (ITIL V3)
  • Key Principles and Models covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • Functions
  • Framework Exercise I (ITILV3)
  • Roles
  • Key Principles and models of ITSM:
  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model
  • Technology and Architecture
  • Revision
  • Mock Examination

 

Methods Information Technology Service Management (ITSM)

  • Presentation
  • Discussion
  • Case Study

 

 

 

Jadwal Training 2016

  • Hotel Ibis Malioboro, Yogyakarta
  • 28 – 30 November 2016
  • 05 – 07 Desember 2016
  • 13 – 15 Desember 2016
  • 19 – 21 Desember 2016
  • 27 – 29 Desember 2016

Jadwal Weekend

  • 26 – 27 November 2016
  • 03 – 04 Desember 2016
  • 10 – 11 Desember 2016
  • 17 – 18 Desember 2016

Jadwal Training 2017

  • Hotel Ibis Malioboro ,Yogjakarta
  • 02 – 04 Januari 2017
  • 09 – 11 Januari 2017
  • 16 – 18 Januari 2017
  • 23 – 25 Januari 2017
  • 30 Januari – 01 Februari 2017
  • 06 – 08 Februari 2017
  • 13 – 15 Februari 2017
  • 20 – 22 Februari 2017
  • 27 Februari – 01 Maret 2017
  • 06 – 08 Maret 2017
  • 13 – 15 Maret 2017
  • 20 – 22 Maret 2017
  • 29 – 31 Maret 2017
  • 03 – 05 April 2017
  • 10 – 12 April 2017
  • 17 – 19 April 2017
  • 25 – 27 April 2017
  • 02 – 04 Mei 2017
  • 08 – 10 Mei 2017
  • 15 – 17 Mei 2017
  • 22 – 24 Mei 2017
  • 29 – 31 Mei 2017
  • 05 – 07 Juni 2017
  • 12 – 14 Juni 2017
  • 19 – 21 Juni 2017
  • 03 – 05 Juli 2017
  • 10 – 12 Juli 2017
  • 17 – 19 Juli 2017
  • 24 – 26 Juli 2017
  • 31 Juli – 01 Agustus 2017
  • 07 – 09 Agustus 2017
  • 14 – 16 Agustus 2017
  • 21 – 23 Agustus 2017
  • 28 – 30 Agustus 2017
  • 04 – 06 September 2017
  • 11 – 13 September 2017
  • 18 – 20 September 2017
  • 25 – 27 September 2017
  • 02 – 04 Oktober 2017
  • 09 – 11 Oktober 2017
  • 16 – 18 Oktober 2017
  • 23 – 25 Oktober 2017
  • 30 Oktober – 01 November 2017
  • 06 – 08 November 2017
  • 13 – 15 November 2017
  • 20 – 22 November 2017
  • 27 – 29 November 2017
  • 04 – 06 Desember 2017
  • 11 – 13 Desember 2017
  • 18 – 20 Desember 2017
  • 27 – 29 desember 2017

Jadwal Weekend

  • Hotel Ibis Malioboro ,Yogjakarta
  • 07 – 08 Januari 2017
  • 14 – 15 Januari 2017
  • 21 – 22 Januari 2017
  • 28 – 29 Januari 2017
  • 04 – 05 Februari 2017
  • 11 – 12 Februari 2017
  • 18 – 19 Februari 2017
  • 25 – 26 Februari  2017
  • 04 – 05 Maret 2017
  • 11 – 12 Maret 2017
  • 18 – 19 Maret 2017
  • 25 – 26 Maret 2017
  • 01 – 02  April 2017
  • 08 – 09 April 2017
  • 15 – 16 April 2017
  • 22 – 23 April 2017
  • 29 – 30 April 2017
  • 06 – 07 Mei 2017
  • 13  – 14 Mei 2017
  • 20 – 21 Mei 2017
  • 27 – 28 Mei 2017
  • 03 – 04 Juni 2017
  • 10 – 11 Juni 2017
  • 17 – 18 Juni 2017
  • 01 – 02 Juli 2017
  • 08 – 09 Juli 2017
  • 15 – 16 Juli 2017
  • 22 – 23 Juli 2017
  • 29 – 30 Juli 2017
  • 05 – 06 Agustus 2017
  • 12 – 13 Agustus 2017
  • 19 – 20 Agustus 2017
  • 26 –27 Agustus 2017
  • 02 – 03 September 2017
  • 09 – 10 September 2017
  • 16 – 17 September 2017
  • 23 – 24 September 2017
  • 30 September – 01 Oktober 2017
  • 07 – 08 Oktober 2017
  • 14 – 15 Oktober 2017
  • 21 – 22 Oktober 2017
  • 28 – 29 Oktober 2017
  • 04 – 05 November 2017
  • 11 – 12 November 2017
  • 18 – 19 November 2017
  • 25 – 26 November 2017
  • 02 – 03 Desember 2017
  • 09 – 10 Desember 2017
  • 16 – 17 Desember 2017
  • 23 – 24 Desember 2017
  • 30 – 31 Desember 2017

 

Investasi dan Fasilitas Information Technology Service Management (ITSM)

  • 6.900.000 (Non Residential)
  • Quota minimum 2 participants
  • Fasilitas : Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • For participants outside the city provided shuttle transportation from the airport / station to the hotel specifically for companies that send a minimum of 3 participants

 

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
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  11. PRE REGISTRATION DATA (Tidak Mengikat)
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  13. MESSAGE FOR TRAINING PROVIDER
 

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