Menjadi trainer yang merebut hati peserta training (batch 5)

Puri Anandita Resort, Cisarua, Puncak | 6-8 Agustus 2009 | Rp 4.000.000

Course Objectives

1. Identify the appropriate learning approach for adult
2. Demonstrate the skills required for presenting information in interesting way
3. Build instant rapport with participants and get buy-in from the beginning 3
4. Use and combine compelling audio & visual aids to utilize more senses
5. Chose creative and stimulating delivery formats for ‘dry’ material

Methodology

• Highly Interactive Discussion
• Experiential Learning
• Role Play + Feedback Session
• Self-Reflection

Program Outline

Day 1, 01.00 pm – 10.00 pm

Understanding Your Audience

• Characteristic of adult as learner
• Whole brain approach
• Learning preferences

Managing the Classroom

• Seating arrangement
• Managing ambience, décor, lighting, temperature, music , visual aids and other properties
• Establish a warm,hospitable atmosphere

Body Language & Quality of Voice

• Impact of body language and voice in training delivery
• Components of voice
• Do’s and Dont’s in body language and voice

• Excercise 1- Videotaped

Day 2, 08.30 am – 10.00 pm

Effective Visual Aids : Flipcharts, Power Point, and Slides

• Review available options for visual aids
• Benefit s and drawbacks of each option
• Do’s and Dont’s in creating effective visual aids

Building Credibility

• Understanding the importance of personal conduct, social practice and content expertise in building credibility
• Planning a training session
• Methods in opening a training session that builds credibility
• Overcoming nervousness

• • Excercise 2- Videotaped

The Power of Question

• The importance of question as a powerful tool in creating effective learrning session
• Techniques in creating dynamic question and answer session
• Planning the right question to direct thinking process

Building Mood (Ice Breaker, Energizer, Music, Story Telling)

• Methods to keep the learning fun to accelerate the

• learning process
• Principles in applying the right ice breaker, energizer, humour and story
• Excercise 3 – Videotaped

Handling Challenging Situation

• Source of challenging situations
• Type of challenging participants
• How to handle challenging participants

Day 3, 08.30 am- 12.00 pm

Final Excercise:  Put every skill into practice

Excercise 4 – Videotaped

Facilitator

SONDANG P. RUMAPEA, SE, MSi

Sondang P. Rumapea was the Dean of Service Academy; Citibank NA. She was in charge for implementing a structured and systematic learning and development centre, focusing on service quality; conducting service coaching and monitoring for all service channels. Prior to this, she was a Training Consultant of Service Quality Indonesia, a subsidiary of Singapore Airlines for five years

Currently, she is a Professional Corporate Trainer; focus on Train-The-Trainer and Service Quality Mindset and Skills. Some of her clients are: British American Tobacco, Bank Central Asia, Bank Rakyat Indonesia, Bank Mega, Asuransi Astra Buana, Standard Chartered Bank, Bank Niaga, DBS Bank, BNI, Bank Danamon, Holcim Indonesia , Indosat, Procon, PT. Wijaya Karya, PT. Arnotts Indonesia,Indomaret, Wartsila,Toyota Astra Finance, Matahari Putra Prima, PAM Batam, Badan Perencanaan dan Pembangunan Daerah (Bappeda) NTT and Medan , Indonesia -Australia Specialized Training Project.

Sondang hold a Bachelor in Accounting from Faculty of Economics University of Indonesia and Master of Science from Faculty of Psychology University of Indonesia.

INVESTMENT

Public Class :

• Rp 4.000.00 / participant
• EARLY Bird Before 16 Juli 2009 : Rp 3.500.000 / participant
• Get free for the 4^th on every 3 group registration Fee Includes Acomodations, Transportation, Training Material, Meals, Certificate& DVD

Inhouse Training Program

• Rp 21.000.000 Net / 2 days (For maximum 12 participants)
• Fee Includes Training Material, Certificate, CD/DVD
• Fee Excludes : Training Acomodation ( Room & Meals)

Previous Participant

Bank Mandiri,Bank UOB Buana,Bank Mega,Bank Danamon, Bank BNI,ANZ Panin Bank, Daya Adira Mustika,Nokia In Touch, Unisem Batam,Rentokil Indonesia, Panarub Industry, Otto Pharmaceutical, Monex Investindo Futures,Dexa Medica, Wyeth Indonesia, Aplikanusa Lintas Arta, Fitness First,High Scope, Wiraswasta Gemilang Indonesia,YPI Semarang, Serasi Auto Raya,Astra Agro Lestari, The British Institute, Wartsila,Trans7, Indomaret,PT Chingluh, Indofood

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Updated By Informasi Training • June 18, 2009