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PELAYANAN PRIMA

PELAYANAN PRIMA

Hotel Eastparch, Yogyakarta | 09 s.d 11 September 2014 | Rp. 6.000.000
Hotel Eastparch, Yogyakarta | 16 s.d 18 September 2014 | Rp. 6.000.000
Hotel Eastparch, Yogyakarta | 23 s.d 25 September 2014 | Rp. 6.000.000
Hotel Eastparch, Yogyakarta | 01 s.d 03 Oktober 2014 | Rp. 6.000.000
Hotel Eastparch, Yogyakarta | 07 s.d 09 Oktober 2014 | Rp. 6.000.000
Hotel Eastparch, Yogyakarta | 14 s.d 16 Oktober 2014 | Rp. 6.000.000

Jadwal Training 2014 Selanjutnya …

DESKRIPSI PELAYANAN PRIMA

Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan peklanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.

MATERI PELAYANAN PRIMA

 Hari 1 :

1.   Understanding the service

  • The Basic Concept of Customer Service
  • The role of customer service

2.   Delivering the best service

  • The Ten Commandments of great Customer Service
  • Enhancing ability in delivering Effective Customer Service

3.   Understanding the customer

  • Needs of customer
  • Why customers switch the service provider?
  • How to handle customer
  • How to handle difficult customer

Hari 2 :

4.   Handling complaint

  • Effective Complaint Handling Process
  • Understanding Customers’ Points Of View
  • Build Effortless Rapport With Your Customers

5.   Written Exercise

6.   Etiquettes in Customer Service

  • The Objectives
  • The Function
  1. Role Play 1 – How to deliver the best service?

Hari 3 :

8.   The Basic skill of Customer Service Personnel

  • Appearance
  • Attitude
  • Language
  • Body Language
  • Behavior

9.    Role play 2 – How to deliver the service?

10.  Wrap Up

  • Do’s and don’ts in customer service
  • Customer Service Excellence in several companies

 

INSTRUKTUR

Drs. Z Bambang Darmadi, MM  and Team

 

METODE

Kegiatan pelatihan dirancang agar peserta dapat memahami secara komprehensif materi yang disampaikan, sehingga dapat dimplementasikan secara aplikatif dalam dunia kerja. Adapun metode yang digunakan adalah:

  1. Presentation
  2. Discuss
  3. Case Study
  4. Evaluation

 

PESERTA

Semua karyawan di bagian garda depan / bagian pelayanan pelanggan

 


Jadwal 2014 : Pelayanan Prima

  • 9 s.d 11 September 2014
  • 16 s.d 18 September 2014
  • 23 s.d 25 September 2014
  • 1 s.d 3 Oktober 2014
  • 7 s.d 9 Oktober 2014
  • 14 s.d 16 Oktober 2014
  • 28 s.d 30 Oktober 2014
  • 4 s.d 6 November 2014
  • 11 s.d 13 November 2014
  • 18 s.d 20 November 2014
  • 25 s.d 27 November 2014
  • 2 s.d 4 Desember 2014
  • 9 s.d 11 Desember 2014
  • 16 s.d 18 Desember 2014
  • 22 s.d 24 Desember 2014
  • 29 s.d 31 Desember 2014
  • Hotel Eastparch Yogyakarta
  • Pukul 08.30 – 16.00 WIB
  • Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya, Jogja, Lombok, Malang, Makassar and Batam
  • In House Training Depend on request

 

INVESTASI

  • Course Fee : Rp. 6.000.000,-/participant (non residential)
  • Special Price : Rp. 5.000.000,-/participant (non residensial) Min. 3 Peserta

 

FASILITAS

  1. Training Hand Out
  2. Digital Material
  3. Certificate
  4. Exclusive Souvenir
  5. Qualified Bag
  6. Training Photo
  7. Training room with full AC facilities and multimedia
  8. Once lunch and twice coffee break every day of training
  9. Qualified Instructor
  10. Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
  1. INFORMATION OPTIONS
  2. (required)
  3. (required)
  4. PERSONAL DATA
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. PRE REGISTRATION DATA (Tidak Mengikat)
  12. (required)
  13. MESSAGE FOR TRAINING PROVIDER
 

cforms contact form by delicious:days

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