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PELAYANAN PRIMA

PELAYANAN PRIMA
Hotel Horison Ultima Riss, Yogyakarta | 27 – 29 Oktober 2015 | Rp. 6.000.000
Hotel Horison Ultima Riss, Yogyakarta | 03 – 05 November 2015 | Rp. 6.000.000
Hotel Horison Ultima Riss, Yogyakarta | 10 – 12 November 2015 | Rp. 6.000.000
Hotel Horison Ultima Riss, Yogyakarta | 17 – 19 November 2015 | Rp. 6.000.000
Hotel Horison Ultima Riss, Yogyakarta | 24 – 26 November 2015 | Rp. 6.000.000

Jadwal Training 2015 Selanjutnya …

 

 

DESKRIPSI PELAYANAN PRIMA

Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan peklanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.

MATERI PELAYANAN PRIMA

 Hari 1 :

1.   Understanding the service

  • The Basic Concept of Customer Service
  • The role of customer service

2.   Delivering the best service

  • The Ten Commandments of great Customer Service
  • Enhancing ability in delivering Effective Customer Service

3.   Understanding the customer

  • Needs of customer
  • Why customers switch the service provider?
  • How to handle customer
  • How to handle difficult customer

Hari 2 :

4.   Handling complaint

  • Effective Complaint Handling Process
  • Understanding Customers’ Points Of View
  • Build Effortless Rapport With Your Customers

5.   Written Exercise

6.   Etiquettes in Customer Service

  • The Objectives
  • The Function
  1. Role Play 1 – How to deliver the best service?

Hari 3 :

8.   The Basic skill of Customer Service Personnel

  • Appearance
  • Attitude
  • Language
  • Body Language
  • Behavior

9.    Role play 2 – How to deliver the service?

10.  Wrap Up

  • Do’s and don’ts in customer service
  • Customer Service Excellence in several companies

 

INSTRUKTUR

Drs. Z Bambang Darmadi, MM  and Team

 

METODE

Kegiatan pelatihan dirancang agar peserta dapat memahami secara komprehensif materi yang disampaikan, sehingga dapat dimplementasikan secara aplikatif dalam dunia kerja. Adapun metode yang digunakan adalah:

  1. Presentation
  2. Discuss
  3. Case Study
  4. Evaluation

 

PESERTA

Semua karyawan di bagian garda depan / bagian pelayanan pelanggan

 

WAKTU & TEMPAT TRAINING PELAYANAN PRIMA

  • 27 – 29 Okt 2015
  • 3 – 5 Nov 2015
  • 10 – 12 Nov 2015
  • 17 – 19 Nov 2015
  • 24 – 26 Nov 2015
  • 1– 3 Des 2015
  • 8 – 10 Des 2015
  • 15 – 17 Des 2015
  • 21 – 23 Des 2015
  • 29 – 31 Des 2015
  • Hotel Horison Ultima Riss Yogyakarta
  • Pukul 08.30 – 16.00 WIB

Request for Training Venue: Semarang, Solo, Bandung, Jakarta, Balikpapan, Surabaya, Jogja, Lombok, Malang, Makassar and Batam
In House Training Depend on request
INVESTASI TRAINING PELAYANAN PRIMA

  • Course Fee : Rp. 6.000.000,-/participant (non residential)

 

 

FASILITAS

  1. Training Hand Out
  2. Digital Material
  3. Certificate
  4. Exclusive Souvenir
  5. Qualified Bag
  6. Training Photo
  7. Training room with full AC facilities and multimedia
  8. Once lunch and twice coffee break every day of training
  9. Qualified Instructor
  10. Transportation from airport / railway to hotel and from hotel to the training venue (2 person from one company)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
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  11. PRE REGISTRATION DATA (Tidak Mengikat)
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  13. MESSAGE FOR TRAINING PROVIDER
 

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