Informasi Training – Iklan Training – Pelatihan – Workshop

Personal Development & Communication for Secretary / Personal Assistant

Hotel Papandayan Bandung | 11-12 Maret 2009 | Rp. 3,000,000

Materi

COMMUNICATING AT WORK

• The Importance of Communication
• The Nature of Communication
• The Process of Communication
• Communication Principle
• Using Communication Network
• Choosing the Optimal Communication Network

COMMUNICATION, CULTURE AND WORK

• Cultural Diversity and Communication
• The Nature of Culture
• Cultural Differences in International Business
• Organizational Culture
• Dimensions of Organizational Culture
• Creating and Maintaining Organizational Culture
• Organizational Culture and Career planning

SELF AND COMMUNICATION

• Who are you
• You are What you Say
• Human Needs
• Disclosure and Non Disclosure
• Disarming Communication
• Communicating the self to others

INTERPERSONAL SKILLS

• Interpersonal Process
• Transactional Analysis
• Perception
• Emotional Messages and Rational Messages
• Building with Criticism
• Managing Conflict
• Negotiating Skills :

• Negotiating Style and Outcomes
• Which Negotiating Style to use

NONVERBAL  COMMUNICATION

• Space, Time, Body Movement
• Voice, Objects, Mixed Messages, Culture and the non verbal

BUSINESS ETIQUETTE

• Powerful First Impressions
• Personal Grooming : How to Make your Apperance Work for you
• Office Courtesies
• The Telephone
• The Protocol of Meetings
• Business Travel
• Table Manners Exercise

Instruktur

Drs. Bambang Haryanto, M.Ed., ialah instruktur dan konsultan independen berbagai organisasi bisnis dan lembaga, antara lain BCA Group, Gajah Tunggal Group, Dharmala Group, Sampoerna Group, Tiga Raksa Group, Lippo Bank, Bogasar, dan Bank Artha Graha.

Master of Education dari Simon Fraser  University Canada ini memulai karir profesi di Divisi HRD dan Training Center BCA sebagai instruktur program-program manajemen dan pengembangan diri, Kepala Pelaksana Harian BCA Training Center, Koordinator Program Pengembangan Manajemen, menyusun, mengembangkan dan menyelenggarakan berbagai pelatihan untuk BCA Training Center.

Hingga saat ini ia telah menyelesaikan dengan baik lebih dari 900 kali berbagai jenis program pelatihan dan konsultasi.

Dra. Augustin Madiawati adalah senior trainer di bidang pelayanan costumer, sekretaris, motivator, dan pengajar komunikasi interpersonal yang telah berpengalaman lebih dari 15 tahun. Dia merupakan pengajar di beberapa perusahaan besar di Indonesia, seperti perbankan dan beberapa perusahaan bidang perminyakan, baik pemerintah maupun swasta. Selain itu beliau mengajar di lembaga pengembangan pribadi John Robert Power, Interstudi, London School.

Tanggal

11-12 Maret 2009

Waktu

08.30—16.30 WIB

Tempat dan Lokasi

Hotel Papandayan
Jl. Jend Gatot Subroto 83
Bandung 40262

Investasi

Rp. 3,000,000,- sudah termasuk   material kit, suvenir, sertifikat keikutsertaan, makan siang dan rehat kopi, belum termasuk pajak. Bagi 4 peserta atau lebih dari perusahaan yang sama akan mendapatkan diskon 10 %

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Updated By Informasi Training • March 2, 2009