QUALITY CUSTOMER SERVICE ( SERVICE EXCELLENT)

QUALITY CUSTOMER SERVICE ( SERVICE EXCELLENT)

Yogyakarta | 14 – 16 February 2013 | Rp 5.500.000/person
Yogyakarta | 22 – 24 April 2013 | Rp 5.500.000/person
Yogyakarta | 1 – 3 July 2013 | Rp 5.500.000/person
Yogyakarta | 23 – 25 September 2013 | Rp 5.500.000/person
Yogyakarta | 2 – 4 December 2013 | Rp 5.500.000/person

CAKUPAN MATERI TRAINING:

1. Apa yang dimaksud pelayanan bermutu
2. Empat alasan mengapa pelayanan bermutu itu penting
3. Membongkar mental blok pelayanan/mental positif
4. Mengenali produk kita dan kebutuhan pelanggan
5. Membangun komunikasi efektif(pelayanan)
6. Menangani komplain pelanggan
7. Merubah ancaman menjadi peluang

INSTRUCTOR :

Drs.Apriyanto Giri W.MM. and Team

Drs.Apriyanto Giri W.MM. memiliki banyak pengalaman riil dalam kehidupannya dan akan Beliau bagikan kepada peserta training Beliau di kelas-kelas training industry. Beliau memiliki motto everyday is powerfull. Materi training yang Beliau sampaikan diantaranya Public Speaking, Effective PR, Communication skill, Leadership, Time management, AMT, Team Building, Spiritual Motivation, Entrepreneur, Personal Development, Excellent Service, Marketing, Office Management, Manajemen Kearsipan, Marketing, Telephoneskill, General Affair, Kesekretarisan, TFT, CSR/Comdev, dll. Bapak Apriyanto Giri dosen di IMKI STMIK AMIKOM group Yogyakarta, Beliau seorang trainer, motivator dan sekaligus wirausaha, berpengalaman menjadi manager operasional hotel NIKI denpasar (divisi Marketing,Education & Training Division), dan pernah menjadi kepala wilayah primagama.

VENUE :

Yogyakarta
(Jogjakarta plaza hotel/Ibis hotel yogyakarta/Ibis Styles yogyakarta hotel/Mutiara hotel/ Melia Purosani hotel)

TRAINING DURATION :

3 days

TRAINING TIME :  

1. 14 – 16 February 2013
2. 22 – 24 April 2013
3. 1 – 3 July 2013
4. 23 – 25 September 2013
5. 2 – 4 December 2013

INVESTATION PRICE/PERSON :    

1. Rp 5.500.000/peserta (bayar penuh)  atau
2. Rp 5.250.000/peserta (early bird, yang membayar 1 minggu sebelum training)  atau
3. Rp 4.950.000/peserta ( peserta bergroup yang terdiri dari 3 peserta atau lebih dari 1 perusahaan yang sama

FACILITIES FOR PARTICIPANTS:

1. Training Module
2. Flash Disk contains training material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with Full AC facilities and multimedia
9. Lunch and twice coffeebreak every day of training
10. Qualified Instructor
11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me

 

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