QUALITY CUSTOMER SERVICE (SERVICE EXCELLENT)

QUALITY CUSTOMER SERVICE ( SERVICE EXCELLENT)

Yogyakarta | 17 – 19 March 2014 | Rp 5.950.000
Yogyakarta | 21 – 23 April 2014  | Rp 5.950.00
Yogyakarta | 19 – 21 May 2014 | Rp 5.950.000
Yogyakarta | 16 – 18 June 2014 | Rp 5.950.00
Yogyakarta | 09 – 11 July 2014 | Rp 5.950.000

Jadwal Training 2014 Selanjutnya …

 



MATERI TRAINING SERVICE EXCELLENT  :

  1. Apa yang dimaksud pelayanan bermutu (service excellent)
  2. Empat alasan mengapa pelayanan bermutu itu penting
  3. Membongkar mental blok pelayanan/mental positif
  4. Mengenali produk kita dan kebutuhan pelanggan
  5. Membangun komunikasi efektif(pelayanan)
  6. Menangani komplain pelanggan
  7. Merubah ancaman menjadi peluang



INSTRUCTOR :

Drs.Apriyanto Giri W.MM. and Team

Drs.Apriyanto Giri W.MM. memiliki banyak pengalaman riil dalam kehidupannya dan akan Beliau bagikan kepada peserta training Beliau di kelas-kelas training industry. Beliau memiliki motto everyday is powerfull. Materi training yang Beliau sampaikan diantaranya Public Speaking, Effective PR, Communication skill, Leadership, Time management, AMT, Team Building, Spiritual Motivation, Entrepreneur, Personal Development, Excellent Service, Marketing, Office Management, Manajemen Kearsipan, Marketing, Telephoneskill, General Affair, Kesekretarisan, TFT, CSR/Comdev, dll. Bapak Apriyanto Giri dosen di IMKI STMIK AMIKOM group Yogyakarta, Beliau seorang trainer, motivator dan sekaligus wirausaha, berpengalaman menjadi manager operasional hotel NIKI denpasar (divisi Marketing,Education & Training Division), dan pernah menjadi kepala wilayah primagama.



VENUE :

Yogyakarta
(Jogjakarta plaza hotel/Ibis hotel yogyakarta/Ibis Styles yogyakarta hotel/Mutiara hotel/ Melia Purosani hotel)



TRAINING DURATION :

3 days

 

 


TRAINING TIME 2014 :  

  1. 02 – 04 December 2013
  2. 20 – 22 January 2014
  3. 17 – 19 February 2014
  4. 17 – 19 March 2014
  5. 21 – 23 April 2014
  6. 19 – 21 May 2014
  7. 16 – 18 June 2014
  8. 09 – 11 July 2014
  9. 20 – 22 August 2014
  10. 15 – 17 September 2014
  11. 14 – 16 October 2014
  12. 17 – 19 November 2014
  13. 15 – 17 December 2014

 



INVESTATION PRICE/PERSON :    

  1. Rp 5.950.000/peserta (bayar penuh) atau
  2. Rp 5.750.000/peserta (early bird, yang membayar 1 minggu sebelum training service excellent ) atau
  3. Rp 5.500.000/peserta (grup, untuk 3 peserta atau lebih dari 1 perusahaan yang sama)

 


FACILITIES FOR PARTICIPANTS:

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of service excellent training
  10. Qualified Instructor
  11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
  1. INFORMATION OPTIONS
  2. (required)
  3. (required)
  4. PERSONAL DATA
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. PRE REGISTRATION DATA (Tidak Mengikat)
  12. (required)
  13. MESSAGE FOR TRAINING PROVIDER
 

cforms contact form by delicious:days

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