SERVICE QUALITY (LEVEL BASIC)

SERVICE QUALITY (LEVEL BASIC)

Jakarta | 21 – 22 Oktober 2020 | Rp 4.500.000/ peserta
Jakarta | 18 – 19 November 2020 | Rp 4.500.000/ peserta
Jakarta | 14 – 15 Desember 2020 | Rp 4.500.000/ peserta

 

SERVICE QUALITY (LEVEL BASIC) TRAINING OUTLINE

1. Pengertian dan pengetahuan dasar mengenai pelayanan (service) dan kualitas pelayanan (service quality)
2. Mengenal, memahami dan menguasai dimensi dalam pelayanan (service)
3. Mengenal dan memahami level emosi pelanggan
4. Mengenal dan memahami tipe pelanggan
5. Teknik mengelola keluhan pelanggan secara elegan
6. Teknik berkomunikasi dengan pelanggan melalui telepon
7. 3 strategi yang sudah teruji dan terbukti dalam mempertahankan pelanggan dan membangun kesetiaan pelanggan

 

INSTRUCTOR SERVICE QUALITY (LEVEL BASIC)

Nugroho Wicaksono, MM. MNLP and Team

 

VENUE SERVICE QUALITY (LEVEL BASIC)

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION SERVICE QUALITY (LEVEL BASIC)

2 hari

 

JADWAL TRAINING 2020

1. 21 Okt 2020-22 Okt 2020
2. 18 Nop 2020-19 Nop 2020
3. 14 Des 2020-15 Des 2020

 

INVESTMENT PRICE/PERSON

1. 4.500.000/person (full fare) or
2. 4.250.000/person (early bird, payment 1 week before training) or
3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

1. Modul Training
2. Flashdisk Training berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified

 

SERVICE QUALITY (LEVEL BASIC)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

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