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SERVICE QUALITY (LEVEL BASIC)

SERVICE QUALITY (LEVEL BASIC)

Jakarta | 14 – 15 Mei 2018 | Rp 3.950.000/person
Jakarta | 28 – 29 Juni 2018 | Rp 3.950.000/person
Jakarta | 11 – 12 Juli 2018 | Rp 3.950.000/person
Jakarta | 13 – 14 Agustus 2018 | Rp 3.950.000/person

Jadwal Training 2018 Selanjutnya …

 

TRAINING MATERIAL OUTLINE SERVICE QUALITY (LEVEL BASIC)

  1. Pengertian dan pengetahuan dasar mengenai pelayanan (service) dan kualitas pelayanan (service quality)
  2. Mengenal, memahami dan menguasai dimensi dalam pelayanan (service)
  3. Mengenal dan memahami level emosi pelanggan
  4. Mengenal dan memahami tipe pelanggan
  5. Teknik mengelola keluhan pelanggan secara elegan
  6. Teknik berkomunikasi dengan pelanggan melalui telepon
  7. 3 strategi yang sudah teruji dan terbukti dalam mempertahankan pelanggan dan membangun kesetiaan pelanggan

 

INSTRUCTOR SERVICE QUALITY (LEVEL BASIC)

Nugroho Wicaksono, MM. MNLP and Team

VENUE SERVICE QUALITY (LEVEL BASIC)

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION SERVICE QUALITY (LEVEL BASIC)

2 hari

TRAINING TIME SERVICE QUALITY (LEVEL BASIC)

  • 14 May 2018-15 May 2018
  • 28 Jun 2018-29 Jun 2018
  • 11 Jul 2018-12 Jul 2018
  • 13 Aug 2018-14 Aug 2018
  • 12 Sep 2018-13 Sep 2018
  • 15 Oct 2018-16 Oct 2018
  • 14 Nov 2018-15 Nov 2018
  • 12 Dec 2018-13 Dec 2018

INVESTMENT PRICE/PERSON :

  1. 3.950.000/person (full fare) or
  2. 3.750.000/person (early bird, payment 1 week before training) or
  3. 3.500.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS :

  1. Modul Training
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
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  11. PRE REGISTRATION DATA (Tidak Mengikat)
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  13. MESSAGE FOR TRAINING PROVIDER
 

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