BUSINESS ETIQUETTE AND PROTOCOL

BUSINESS ETIQUETTE AND PROTOCOL

Yogyakarta | 15 – 17 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 22 – 24 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 27 – 29 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 19 – 21 Juni 2019 | IDR 6.750.000 Per Peserta

Jadwal Training 2019 Selanjutnya …

 

 

BUSINESS ETIQUETTE AND PROTOCOL TRAINING OBJECTIVES

1. Behave correctly in both business and social situations.
2. Interact effectively with different personality types.
3. Represent the organization at various functions.
4. Organize and manage events such as business luncheons and formal dinners.
5. Meet and greet important guests, clients and customers in a proper manner.
6. Deal successfully with the media.

 

BUSINESS ETIQUETTE AND PROTOCOL TRAINING OUTLINES 

Definitions of Etiquette and Protocol

• What Is Etiquette?
• What Is Protocol?
•  What Is the Right Behavior?
• Image Making and Image Management

Guest Relations

• Gaining Guests Respect
• Proper Greetings and Introductions
• Professional Hand-Shaking
• Business Cards
• People Names (Pronunciation and Remembering)

The Ideal Host

• Key Qualities of the Ideal Host
• Dealing with Different Types of Guests
• Handling Difficult Personalities
• Dealing with Guests Complaints
• Perception and Business Relation

Managing Events and Behavior

• The Business Meal
• Table Manners
• Setting of the Room and Table
• Mistakes to Avoid at Business Meetings
• Phone Etiquette
• Meeting Etiquette
• Email Etiquette

Handling the Media

• Dealing with Questions
• Handling Confidential Information
•  Public Relations

 

BUSINESS ETIQUETTE AND PROTOCOL TRAINING INSTRUCTOR

Endy Saputra S.Kom

 

BUSINESS ETIQUETTE AND PROTOCOL TRAINING DELIVERY TYPE

Lecturing, workshop, interactive consultation, and case study.

 

BUSINESS ETIQUETTE AND PROTOCOL TRAINING PARTICIPANTS 

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

 

JADWAL TRAINING 2019

• 15 – 17 Mei 2019
• 22 – 24 Mei 2019
• 27 – 29 Mei 2019
• 19 – 21 Juni 2019
• 25 – 27 Juni 2019
• 10 – 12 Juli 2019
• 17 – 19 Juli 2019
• 29 – 31 Juli 2019
• 14 – 16 Agustus 2019
• 21 – 23 Agustus 2019
• 28 – 30 Agustus 2019
• 11 – 13 September 2019
• 18 – 20 September 2019
• 25 – 27 September 2019
• 9 – 11 oktober 2019
• 16 – 18 Oktober 2019
• 23 – 25 Oktober 2019
• 6 – 8 November 2019
• 13 – 15 November 2019
• 20 – 22 November 2019
• 4 – 6 Desember 2019
• 11 – 13 Desember 2019
• 18 – 20 Desember 2019

HotelHorison Yogyakarta | Yogyakarta
Hotel the 101 Tugu| Yogyakarta
HotelPhoenix| Yogyakarta

 

BUSINESS ETIQUETTE AND PROTOCOL TRAINING FEE

• Biaya training IDR 6.750.000 per peserta – Non-residential, belum termasuk pajak. Pelaksanaan di Yogyakarta minimal peserta 2 orang.
• Venue training lain: Bandung, Surabaya, Malang, Bali, Lombok, Batam, dengan minimal peserta 4 orang. Biaya investasi – call

 

BUSINESS ETIQUETTE AND PROTOCOL TRAINING FACILITIES

• Quality Training Module
• Stationeries: notebook and ballpoint
• Flashdisk containing materials
• Training bag or backpack
• Morning and afternoon coffee break for at days of training
• Exclusive T-Shirt or Jacket
• Certificate of Completion
• Training photo
• Transportation for participants from the airport/railway station to hotel/training venue.  (At least 2 persons from the same company)