ITIL V3. FUNDAMENTAL – PASTI JALAN

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Fundamental ITIL V3 course is based on the ITIL best practice service lifecycle approach

Hotel Ibis Malioboro, Yogyakarta | 21 – 23 Oktober 2019 | Rp 6.900.000
Hotel Ibis Malioboro, Yogyakarta | 28 – 30 Oktober 2019 | Rp 6.900.000 – RUN
Hotel Ibis Malioboro, Yogyakarta | 04 – 06 November 2019 | Rp 6.900.000
Hotel Ibis Malioboro, Yogyakarta | 11 – 13 November 2019 | Rp 6.900.000 – RUN

Jadwal Training 2019 Selanjutnya …



Training Background

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.



Training Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

• To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
• To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination
Audience:
• Managers involved and related in the IT operations
• IT staff and executives involved in risk management and business process improvement
• Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
• IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice

 

ITIL V3. Fundamental Course Contents

1. Introduction to Service Management
2. The Service Lifecycle
3. Key Principles and models of ITSM
4. The Processes and Functions
5. Documentation
6. Cases



Training Methods

  • Presentation
  • Discussion
  • Case Study

 

Jadwal Pelatihan 2019

  • Hotel Ibis Malioboro ,Yogjakarta
  • 14 – 16 Oktober 2019
  • 21 – 23 Oktober 2019
  • 28 – 30 Oktober 2019
  • 04 – 06 November 2019
  • 11 – 13 November 2019
  • 18 – 20 November 2019
  • 25 – 27 November 2019
  • 02 – 04 Desember 2019
  • 09 – 11 Desember 2019
  • 16 – 18 Desember 2019
  • 23 – 24 Desember 2019
  • 30 – 31 Desember 2019

 

Investasi dan Fasilitas

  • Rp. 6.900.000 (Non Residential)
  •  Quota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

ITIL V3. FUNDAMENTAL

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