PROCESS MANAGEMENT: MAPPING AND IMPROVEMENT

PROCESS MANAGEMENT: MAPPING AND IMPROVEMENT

Yogyakarta | 23 – 25 Juni 2015 | IDR 6.000.000 per peserta
Bali | 23 – 25 Juni 2015 | IDR 8.000.000 per peserta
Bandung | 23 – 25 Juni 2015 | IDR 6.500.000 per peserta
Yogyakarta | 07 – 09 Juli 2015 | IDR 6.500.000 per peserta
Bali | 07 – 09 Juli 2015 | IDR 8.000.000 per peserta
Bandung | 07 – 09 Juli 2015 | IDR 6.000.000 per peserta

Jadwal Training 2015 Selanjutnya …

 

 

TRAINING OBJECTIVES PROCESS MANAGEMENT

  1. Understand process definitions and importance of processes in their organizations.
  2. Examine elements of a business process.
  3. Do process assessments for core, support and linkage processes.
  4. Analyze, simplify and improve processes.
  5. Create process maps and measure performance.

 

TRAINING OUTLINES PROCESS MANAGEMENT

Definitions

  • Process
  • Process Approach to Improvement
  • Advantages of Process Mapping
  • Elements of a Process
  • Attributes of a Process Map
    • Who Is the Customer?
    • What Is Critical to Their Satisfaction?
    • Where Can We Obtain Process Performance Data?
    • How Well Do Our Processes Satisfy Their Needs?
    • What Is Our Business Value Chain?
    • How Do We Measure Value?
    • What Are the Opportunities in Terms of Reducing Cycle Time, Defects and Non Value Added?

Assessing Internal Audits Systems

  • Understanding Process Approach

Process Assessments Approaches

  • Turtle Diagram
  • Customer Oriented Processes
  • Support Oriented Processes
  • Management Processes
  • Diagnosis of a Process
  • Analyzing and Improving a Process
  • Value Stream Mapping

Manufacturing/Service Assessments

  • Setting Objectives and KPIs
  • Designing an Assessment Flowchart
  • Process Maps Symbols
  • Creating a Process Map
  • Workshop

Process Measurements and Improvement

  • Problem-Solving Techniques
  • Process Auditing as a Tool for Continuous Improvement
  • Benchmarking and the Balanced Scorecard

How Do We Get to an Improved Process and Increase Customer Satisfaction?

  • What Is the Scope of this Process Improvement?
  • Who Will Sponsor the Improvement Initiative?
  • What Resources Do We Need?
  • What Are the Business Objectives?
  • What Other Opportunities Are There?

Management as a Tool to Improve Business Performance – Reducing Cost, Cycle Time, Errors and Improving Internal and External Customer Satisfaction.

 

TRAINING INSTRUCTOR PROCESS MANAGEMENT

Patisina, ST., M. Eng.

 

TRAINING TIME & VENUE PROCESS MANAGEMENT

  •  23-25 Juni 2015
  •  7-9 Juli  2015
  •  13-15 Juli  2015
  •  21-23 Juli 2015
  •  4-6 Agustus 2015
  •  10-12 Agustus 2015
  •  24-26 Agustus 2015
  •  9-11 September 2015
  •  15-17 September 2015
  •  28-30 September 2015
  •  5-7 Oktober 2015
  •  19-21 Oktober 2015
  •  26-28 Oktober  2015
  •  2-4 November 2015
  •  9-11 November 2015
  •  24-26 November  2015
  •  8-10 Desember 2015
  •  15-17 Desember 2015
  •  21-23 Desember 2015
  • Hotel Ibis Styles | Yogyakarta

 

TRAINING FEE PROCESS MANAGEMENT

  • IDR 6.000.000 per participant (Non-Residential)
  • Minimal participants : 2 persons (Yogyakarta)
  • Yogyakarta : Ibis Styles Dagen, Ibis Malioboro, Horison Ultima-Riss, Harper Mangkubumi, 101 Hotel, Grand Tjokro, Novotel, Grand Aston, Phoenix Hotel | Kuota Min. Peserta: 2 orang
  • Bali : Ibis Styles Kuta, Ibis Dewi Sri, Ibis Bali Kuta, Ibis Circle Kuta, Harris Hotel | IDR. 8.000.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang
  • Bandung : De Batara, Amaris, Golden Flower Hotel | IDR. 6.500.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang

 

TRAINING FACILITIES PROCESS MANAGEMENT

  • Training Modul
  • Stationeries
  • Certificate
  • Backpack
  • Exclusive Polo shirt
  • Flashdisk containing materials
  • Training photo
  • 2x coffee break and lunch
  • Transportation Service from airport to hotel / training venue (at least for 2 participants from the same company).

 

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