SERVICE EXCELLENCE

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SERVICE EXCELLENCE

Yogyakarta | 22 – 23 April 2019 | Rp 4.500.000/ peserta
Yogyakarta | 29 – 30 Mei 2019 | Rp 4.500.000/ peserta
Yogyakarta | 26 – 27 Juni 2019 | Rp 4.500.000/ peserta
Yogyakarta | 04 – 05 Juli 2019 | Rp 4.500.000/ peserta

Jadwal Training 2019 Selanjutnya …

 

 

TUJUAN TRAINING SERVICE EXCELLENCE

Mengembangkan Sikap dan Ketrampilan untuk Memberikan Excellent Service kepada Para Pelanggan

 

MATERI TRAINING SERVICE EXCELLENCE

  1. Dimensi-dimensi Pelayanan yang Mempengaruhi Kepuasan Pelanggan.
  2. Ketrampilan Aplikatif dalam Mem-bangun Customer Service Excellence.
  3. Metode Membangun Impresi yang Mengesankan.
  4. Sikap dan Perilaku untuk Menciptakan Memorable Moment of Truth.
  5. Teknik Mengelola Customer Complaint dengan Efektif.
  6. Creative Problem Solving untuk Mengelola Kebutuhan Pelanggan.
  7. Roadmap Komprehensif untuk Membangun Kultur “Beyond Customer Expectation Service”

 

METODE TRAINING SERVICE EXCELLENCE

Interactive Training Delivery, Group Discussion, Group dan Individual Exercise, Games, Role Play dan Case Study.

 

INSTRUCTOR

Hani Subagio,SH.,KN.,MM. And Team

Hani Subagio,SH.,KN.,MM. Lulusan dari sarjana ilmu hukum universitas gadjah mada (UGM), dan master spesialis notariat UGM serta master manajemen Universitas Pembangunan Nasional Yogyakarta. Di samping pendidikan formal tersebut, Beliau juga mengikuti pelatihan-pelatihan/kursus. Sampai sekarang Beliau Dosen di Universitas Pembangunan Nasional (UPN) Yogyakarta. Di UPN Yogyakarta, Beliau sebagai staf ahli rektor bidang hukum, lalu Beliau terlibat di kantor pengacara dan kantor Notaris serta Beliau juga seorang direktur di kantor konsultan hukum. Di Kampus, Beliau mengajar beberapa mata kuliah diantaranya hukum perburuhan, aspek hukum dalam bisnis, hukum bisnis, hukum lingkungan dan kewarganegaraan.

 

VENUE : Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

DURATION :   2  days

 

Jadwal Training 2019

  1. 22 Apr 2019-23 Apr 2019
  2. 29 Apr 2019-30 Apr 2019
  3. 26 Jun 2019-27 Jun 2019
  4. 04 Jul 2019-05 Jul 2019
  5. 26 Agust 2019-27 Agust 2019
  6. 23 Sep 2019-24 Sep 2019
  7. 03 Okt 2019-04 Okt 2019
  8. 25 Nop 2019-26 Nop 2019
  9. 26 Des 2019-27 Des 2019

 

INVESTMENT PRICE/PERSON :

  1. 4.500.000/person (full fare) or
  2. 4.250.000/person (early bird, payment 1 week before training) or
  3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS:

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of training
  10. Qualified Instructor
  11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
  1. INFORMATION OPTIONS
  2. (required)
  3. (required)
  4. PERSONAL DATA
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. PRE REGISTRATION DATA (Tidak Mengikat)
  12. (required)
  13. MESSAGE FOR TRAINING PROVIDER
  14. Captcha
 

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