CHANGE AND CONFLICT MANAGEMENT AND DEALING WITH DIFFICULT PEOPLE

Hotel Golden Flower  Bandung | 20 – 21 Februari 2012 | Rp 3.250.000/person
Hotel Golden Flower  Bandung | 11 – 12 Oktober 2012 | Rp 3.250.000/person

TRAINING OBJECTIVE

• Understand conflict and how to manage conflict, change & handling difficult people
• Successfully resolving conflicts
• Be more assertive in dealing with others in most situations
• More understand on human feeling, thinking and behaviour

TRAINING MATERIAL OUTLINE

1. Conflict
2. Managing Conflict
3. Knowing yourself before knowing others
4. Knowing characteristics  of  difficult people
5. Developing your emotional intelligence
6. Positive Mental Attitudes
7. Handling objections
8. Balance of power ( physical, mental and verbal )
9. Communication

• Empathy Communications
• Effective Communication
• How to manage a good message
• Effective Communication
• How to manage a good message
• Listening not hearing
• Becoming interactive listener
• Becoming message centred vs speaker centred

10.  Negotiation Skill

11.  Four Basic Climates that can exist during a dealing

12.  Negotiation Planning Power

13.  The Role of Supervisor : Today & Future

14.  Discussion & Conclusion

15.  Closing

WHO SHOULD ATTEND

All Staff,  Supervisor, or  Manager  who want  to improve their qualification, working ability and personal power.

INSTRUCTOR

Ir. Iim Takwim, MM and Achmad Fadjar, SE, MM.Ak

Ir. Iim Takwim, MM adalah Ketua Program Studi Teknik Industri pada STT Jabar serta dosen untuk mata kuliah-mata kuliah seperti  Production System, Management Information System, Simulation System, Product Design System, Product Design of Facilities, Research of Operation,  System of  Performances  Analysis, Feasibility Study of  Industries, Inventory Control and Network Planning, Performance and Productivites of Management Industries. Begitu banyak  pengalaman  profesi beliau di berbagai  bidang  industri , antara lain :

• Production System & Procedures Plan of Manufacturing   di PT. IPTN
• Technical Staff  of Industrial Engineering Division di PT. IPTN (Sub-Contractors,   Off-Load and Industrial Domestic Guidance
• Assisstant  Manager of HRD  of  Textile Industry
• Manager of Production in Garments Industry di PT. Fit-U
• Production Manager and Junior Consultan of ISO 9001

Berbagai  topic Training dan  Scientific Work beliau,  antara lain :

• Instructure Bar-chat and  Line Balancing Job Establishment and Grading System
• Awareness and Introduction of   ISO 9001 : 2000 (QMS)
• Junior of  Management Representative ISO 9001 : 2000 of Production
• Iron Casting Technology at IRDMMI/MIDC and JICA-Jepang
• Management Strategi and Competency
• Total Quality Management
• Logistic and Supply Change Management (SCM)
• Integreted System of Industrial Management
• Cost Of Project  and Tools Management
• Corporate Social Responsibility
• Six and Lean Sigma
• Competency Of Professional-SDM, serta banyak lagi lainnya.

Achmad Fadjar, SE, MM.Ak, sarjana dan master lulusan Universitas Padjadjaran  adalah  praktisi serta konsultan senior dalam bidang Akunting, Finance, Marketing dan HR Training & Development. Telah lebih dari sepuluh tahun beliau sebagai praktisi dan pengajar, telah banyak membantu para klien dalam membuka wawasan dan menyelesaikan tugas-tugas pekerjaan dengan effective dan effisien. Pengalaman sekian lama  telah mengantar beliau dalam penguasaan berbagai topik ilmu antara lain Effective Presentation & Negotiation Skill,  Interpersonal Skill and Communication Skill , Leadership & Team Development for Management Success ,  SDM Berbasis Kompetensi , Outsourcing Management, Tender & Contract System , Financial & Budgeting serta banyak lagi topik lainnya.

VENUE

Hotel Golden Flower  Bandung

TRAINING DURATION

2 days

TRAINING TIME

• 20 – 21 Februari 2012
• 11 – 12 Oktober 2012

INVESTATION PRICE/ PERSON

1. Rp 3.250.000/person (full fare)  or
2. Rp 3.000.000/person (early bird, 1 week payment before training) or
3. Rp 2.750.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS

1. Training Module
2. Training CD Contains Training Material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. Jacket or Waistcoat or T-Shirt
6. Bag or Backpackers
7. Training Photo
8. Training Room with Full AC Facilities and multimedia
9. Once lunch and twice coffeebreak every day of training
10. Qualified  instructor
11. Transportation for participants from hotel of participants to/from venue of training(if minimal number of participants from one company is 4 persons)

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Updated By Informasi Training • January 13, 2012