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INBOUND & OUTBOUND SALES CALL

INBOUND & OUTBOUND SALES CALL

Jakarta | 28 – 29 September 2020 | Rp 4.500.000/ peserta
Jakarta | 12  – 13 Oktober 2020 | Rp 4.500.000/ peserta
Jakarta | 09 – 10 November 2020 | Rp 4.500.000/ peserta
Jakarta | 28 – 29 Desember 2020 | Rp 4.500.000/ peserta

Jadwal Training 2020 Selanjutnya …

 

 

TUJUAN TRAINING INBOUND & OUTBOUND SALES CALL

Sesudah mengikuti program ini, peserta akan mampu untuk :

  • Menggali kebutuhan customer.
  • Proses penjualan.
  • Berbicara dengan bahasa customer.
  • Menghindari kesalahan sales yang umumnya terjadi.
  • Memaksimalkan efektifitas interaksi dengan customer

 

SIAPA YANG HARUS MENGIKUTI TRAINING INBOUND & OUTBOUND SALES CALL INI :

Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.

 

MATERI TRAINING INBOUND & OUTBOUND SALES CALL

Hari Pertama :

ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS

 Role of Telemarketer

  • Setting Standard for Telemarketing
  • The role of Tele Marketer
  • Goal Setting
  • The advantages and disadvantages of selling on the telephone

Communication Overview

  • Spoken Communication
  • Improving the Communication Effectiveness
  • Structure of Communication

Questioning Technique and Listening Skills

  • The Type of Questions
  • Effective Questioning Techniques
  • Active and Passive Listening
  • Improving Listening Skill

Telephone Communication

  • Telephone Etiquette
  • Key Phases of an In/outbound Call

Hari Kedua :

SELLING SKILLS

 Preparation

  • Taking advantage of the telephone
  • Call objectives and materials
  • Knowing your customer

Opening The Call

  • The Call Structure
  • Building Rapport
  • Finding And Developing Needs
  • Question Structure
  • Designing questions

Matching Needs And Presenting Solutions

  • The Benefit Sequence
  • Getting Agreement
  • Reaching agreement in a professional manner
  • Handling objections/reservations

Post Call Activities

  • Records
  • Follow-up

 

INSTRUCTOR

Widijatmoko And Team

 

VENUE

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

DURASI TRAINING INBOUND & OUTBOUND SALES CALL: 2 hari

 

JADWAL TRAINING 2020

  • 28 Sep 2020-29 Sep 2020
  • 12 Okt 2020-13 Okt 2020
  • 09 Nop 2020-10 Nop 2020
  • 28 Des 2020-29 Des 2020

 

HARGA INVESTASI/PESERTA

  1. 4.500.000/peserta (bayar penuh) atau
  2. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
  3. 3.950.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)

 

FACILITIES FOR PARTICIPANTS

  1. Modul Training
  2. Flashdisk Training berisimateri training
  3. Sertifikat
  4. ATK: Notesdan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training denganfasilitas Full AC dan multimedia
  9. Makansiangdan 2 kali coffeebreak
  10. Instruktur yang Qualified

 

INBOUND & OUTBOUND SALES CALL

 

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