PROFESSIONAL SECRETARY SKILLS

PROFESSIONAL SECRETARY SKILLS
Hotel Harris Tebet, Jakarta | 16 – 17 February 2012 | Pkl. 09.00 – 16.30 WIB | Rp 3.500.000,00/Peserta (full fare)

An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries and administrative assistants. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional. During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

After completing this practical program, participants will be able to :

  • understand how her role as Secretary, Administrator contributes to organizational success
  • Build an effective work team
  • Plan and coordinate workflow and productivity
  • Interact with people in ways which reinforce positive working relationships
  • Show concern for excellence
  • Manage personal emotions and stress
  • Manage conflict, difficult situations and people with ease
  • Deliver presentations to small groups for maximum effe

Day 1 :


The Role of the Secretary

  • Key functions of your role
  • Self-assessment

Communicating for Results

  • Why are effective communication skills important?
  • What is communication?
  • The communication process
  • Barriers to effective communication
  • Skills for effective communication, persuasion and influence
  • Listening – the key to communication success

Leadership and Office Management

  • Your leadership style
  • Factors that influence leadership in your organization and in your office
  • Ways in which you can influence your team
  • Leadership models – situational leadership, transformational leadership and results- based leadership
  • Why networking is critical to your success

Day 2 :

Effective Presentation Skills

  • Planning an effective presentation
  • Writing a script or notes
  • Practice and rehearsal
  • Personal delivery skills
  • Reviewing the presentation for maximum learning and effect

Managing Work

  • Time management/self-management
  • Managing stress
  • Goal setting
  • Priority management
  • Becoming a Quadrant II time manager
  • Dealing with time wasters
  • Maximize effectiveness by managing meetings
  • Delegate for maximum effect

Managing Conflict

  • What is conflict?
  • Finding an appropriate conflict management style
  • Mapping and defining conflict
  • Appropriate assertiveness and empathy
  • Dealing with anger in yourself and others
  • Pathways to influence
  • Appropriate negotiation techniques

PEMBICARA :

CARLINA AGNES PATUWO

Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, communication skills, management development, recruitment, HR and Training, secretarial and office administrative, services, and personal branding since year 1999.

JADWAL & LOKASI PELATIHAN :

Jadwal:

  • 16 – 17 February 2012,  Pkl. 09.00 – 16.30 WIB

Lokasi:

Hotel Harris Tebet, Jakarta

Investasi:

  • Rp 3.250.000,00/Peserta (full fare)

FASILITAS PELATIHAN :

Setiap peserta akan memperoleh ‘Certificate of Accomplishment’ , Gandaan Materi baik hardcopy (makalah) maupun softcopy (CD Materi), dan konsumsi (makan siang dan 2xmeals).

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
  1. INFORMATION OPTIONS
  2. (required)
  3. (required)
  4. PERSONAL DATA
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. PRE REGISTRATION DATA (Tidak Mengikat)
  12. (required)
  13. MESSAGE FOR TRAINING PROVIDER
 

cforms contact form by delicious:days

About the Author:

Post a Comment