MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE

MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

Yogyakarta | 07 – 09 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 14 – 16 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 21 – 23 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 18 – 20 Juni 2019 | IDR 6.750.000 Per Peserta

Jadwal Training 2019 Selanjutnya …

 

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING OBJECTIVES

1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING OUTLINE 

1. Conflict resolution & the communication aspect.
   • Opening
   • Definition and Sources of Conflict
   • Component of Conflict (Interests, Emotions, and Values)
   • Models of Conflict
   • Bases of Managing Conflict
   • Generating vs Confronting Conflict
   • The Role of Managers
   • The Styles of Managing Conflict
   • Force Field Analysis
   • The Communication Pyramid
   • 12 Barriers to Effective Communication
   • Managing Emotions
   • Active Listening
   • Assertiveness Skills
2. Dealing with Difficult People (1)
   • Transactional Analysis
   • Understanding Basic Human Behavior
   • Types of Difficult People
   • Strategies of Dealing with Difficult People
   • Problems in Giving Feed-back
   • Giving Effective Feed-back
3. Dealing with Difficult People (2)
   • Identification of Personal Needs
   • Interaction Principles
   • Problems in Coaching
   • Coaching and Counseling
   • Interviewing Techniques
   • Face-to-Face with Difficult People
   • Feed-back Session
   • Closing

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING INSTRUCTOR

Dr. Patisina, ST., M. Eng. , CI., HRBP., CT., NLP.

 

DELIVERY TYPE

Lecturing, diskusi partisipatif, tanya jawab, dan studi kasus

 

DATE & VENUE

• 7 – 9 Mei 2019
• 14 – 16 Mei 2019
• 21 – 23 Mei 2019
• 18 – 20 Juni 2019
• 25 – 27 Juni 2019
• 3 – 5 Juli 2019
• 16 – 18 Juli 2019
• 23 – 25 Juli 2019
• 6 – 8 Agustus 2019
• 20 – 22 Agustus 2019
• 27 – 29 Agustus 2019
• 3 – 5 September 2019
• 17 – 19 September 2019
• 24 – 26 September 2019
• 8 – 10 Oktober 2019
• 22 – 24 Oktober 2019
• 29 – 31 Oktober 2019
• 5 – 7 November 2019
• 19 – 21 November 2019
• 26 – 28 November 2019
• 3 – 5 Desember 2019
• 10 – 12 Desember 2019
• 17 – 19 Desember 2019

Hotel Ibis Styles Dagen | Yogyakarta
Hotel The 101 Tugu | Yogyakarta
Hotel Novotel | Yogyakarta

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING FEE

• Biaya training IDR 6.750.000 per peserta – Non-residential, belum termasuk pajak. Pelaksanaan di Yogyakarta minimal peserta 2 orang.
• Venue training lain: Bandung, Surabaya, Malang, Bali, Lombok, Batam, dengan minimal peserta 4 orang. Biaya investasi – call

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING FACILITIES

• Training Modul
• Training kits
• Qualified instructor
• Fine bag pack
• Flashdisk berisi materi
• Sertifikat
• Polo shirt
• Training photo
• 2x coffee break dan lunch
• Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)

 

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