MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE

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MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

Yogyakarta | 07 – 09 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 14 – 16 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 21 – 23 Mei 2019 | IDR 6.750.000 Per Peserta
Yogyakarta | 18 – 20 Juni 2019 | IDR 6.750.000 Per Peserta

Jadwal Training 2019 Selanjutnya …

 

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING OBJECTIVES

  1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
  2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
  3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
  4. Understand the basic human behavior of difficult people.
  5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING OUTLINE 

  1. Conflict resolution & the communication aspect.
    • Opening
    • Definition and Sources of Conflict
    • Component of Conflict (Interests, Emotions, and Values)
    • Models of Conflict
    • Bases of Managing Conflict
    • Generating vs Confronting Conflict
    • The Role of Managers
    • The Styles of Managing Conflict
    • Force Field Analysis
    • The Communication Pyramid
    • 12 Barriers to Effective Communication
    • Managing Emotions
    • Active Listening
    • Assertiveness Skills
  2. Dealing with Difficult People (1)
    • Transactional Analysis
    • Understanding Basic Human Behavior
    • Types of Difficult People
    • Strategies of Dealing with Difficult People
    • Problems in Giving Feed-back
    • Giving Effective Feed-back
  3. Dealing with Difficult People (2)
    • Identification of Personal Needs
    • Interaction Principles
    • Problems in Coaching
    • Coaching and Counseling
    • Interviewing Techniques
    • Face-to-Face with Difficult People
    • Feed-back Session
    • Closing

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING INSTRUCTOR

Dr. Patisina, ST., M. Eng. , CI., HRBP., CT., NLP.

 

DELIVERY TYPE

Lecturing, diskusi partisipatif, tanya jawab, dan studi kasus

 

DATE & VENUE

  • 7 – 9 Mei 2019
  • 14 – 16 Mei 2019
  • 21 – 23 Mei 2019
  • 18 – 20 Juni 2019
  • 25 – 27 Juni 2019
  • 3 – 5 Juli 2019
  • 16 – 18 Juli 2019
  • 23 – 25 Juli 2019
  • 6 – 8 Agustus 2019
  • 20 – 22 Agustus 2019
  • 27 – 29 Agustus 2019
  • 3 – 5 September 2019
  • 17 – 19 September 2019
  • 24 – 26 September 2019
  • 8 – 10 Oktober 2019
  • 22 – 24 Oktober 2019
  • 29 – 31 Oktober 2019
  • 5 – 7 November 2019
  • 19 – 21 November 2019
  • 26 – 28 November 2019
  • 3 – 5 Desember 2019
  • 10 – 12 Desember 2019
  • 17 – 19 Desember 2019

Hotel Ibis Styles Dagen | Yogyakarta
Hotel The 101 Tugu | Yogyakarta
Hotel Novotel | Yogyakarta

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING FEE

  • Biaya training IDR 6.750.000 per peserta – Non-residential, belum termasuk pajak. Pelaksanaan di Yogyakarta minimal peserta 2 orang.
  • Venue training lain: Bandung, Surabaya, Malang, Bali, Lombok, Batam, dengan minimal peserta 4 orang. Biaya investasi – call

 

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE TRAINING FACILITIES

  • Training Modul
  • Training kits
  • Qualified instructor
  • Fine bag pack
  • Flashdisk berisi materi
  • Sertifikat
  • Polo shirt
  • Training photo
  • 2x coffee break dan lunch
  • Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)

 

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