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SERVICE QUALITY (LEVEL BASIC)

SERVICE QUALITY (LEVEL BASIC)

Jakarta | 21 – 22 Oktober 2020 | Rp 4.500.000/ peserta
Jakarta | 18 – 19 November 2020 | Rp 4.500.000/ peserta
Jakarta | 14 – 15 Desember 2020 | Rp 4.500.000/ peserta

 

SERVICE QUALITY (LEVEL BASIC) TRAINING OUTLINE

  1. Pengertian dan pengetahuan dasar mengenai pelayanan (service) dan kualitas pelayanan (service quality)
  2. Mengenal, memahami dan menguasai dimensi dalam pelayanan (service)
  3. Mengenal dan memahami level emosi pelanggan
  4. Mengenal dan memahami tipe pelanggan
  5. Teknik mengelola keluhan pelanggan secara elegan
  6. Teknik berkomunikasi dengan pelanggan melalui telepon
  7. 3 strategi yang sudah teruji dan terbukti dalam mempertahankan pelanggan dan membangun kesetiaan pelanggan

 

INSTRUCTOR SERVICE QUALITY (LEVEL BASIC)

Nugroho Wicaksono, MM. MNLP and Team

 

VENUE SERVICE QUALITY (LEVEL BASIC)

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION SERVICE QUALITY (LEVEL BASIC)

2 hari

 

JADWAL TRAINING 2020

  1. 21 Okt 2020-22 Okt 2020
  2. 18 Nop 2020-19 Nop 2020
  3. 14 Des 2020-15 Des 2020

 

INVESTMENT PRICE/PERSON

  1. 4.500.000/person (full fare) or
  2. 4.250.000/person (early bird, payment 1 week before training) or
  3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

  1. Modul Training
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified

 

SERVICE QUALITY (LEVEL BASIC)

 

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