Informasi Training – Iklan Training – Pelatihan – Workshop

Customer Relation Management

Jayakarta Hotel, Bandung | May 26-28, 2010 | Rp.5.250.000,-

 

SASARAN PELATIHAN

• Memahami mengapa CRM sanagat penting dalam membina dan menumbuhkan loyalitas pelanggan
• Mampu menentukan sasaran dan penggunaan CRM system
• Dapat menetapkan sasaran CRM system
• Recognize best practices in implementing a CRM strategy.
• Dapat memanfaatkan CRM untuk menumbuhkan penjualan, peningkatan pelayanan pelanggan dan .

MATERI YANG DIBAHAS

I. CRM DAN LOYALITAS CUSTOMER

• Fungsi dan peran CRM
• Loyalitas customer dan mengoptimalkan Customer experience
• CRM and Business Intelligence

II. CRM DALAM AKTIVITAS MARKETING

• Relationship and One to One Marketing
• Cross Selling and Up-selling
• Customer Retention
• Customer and Business Value

III. CRM DAN PELAYANAN PELANGGAN

• Call Center and Customer Care
• Customer Satisfaction Measurement
• Customer Service Checklist for Success
• Customer Service Training

IV. AKTIVITAS TENAGA PENJUALAN DAN KEGIATAN CRM

• Activity , Contact and Lead Management
• Business Training for Salesforce
• Handling Complain

V. Planning CRM Programs

• Developing a CRM Strategy
• CRM Business Plan
• Implementation CRM

METODA PELATIHAN

• Pemahaman konsep
• Kasus
• Games dan role-play

Instructor
Drs. Elyus Lanin, Msi

Drs. Elyus Lanin, Msi, has worked with many nationwide most wellknown organizations & companies, to include Department of Foreign Affairs, PT. Jamsostek, PT. Industri Pesawat Nusantara, RCTI, Bank Indonesia, PT. Kertas Kraft Aceh, PT. Jasa Raharja, PT. Indosat Tbk, PT. Telkom Tbk, BCA, PT. Unilever, HMS Sampoerna Tbk, PT. Freeport Indonesia, PT. Pupuk Sriwijaya, PT. Timah Tbk, Pertamina, PT. Krakatau Steel, PT. Wijaya Karya, PT. Tambang Timah Bukit Asam, Garuda Indonesia, Indomobil, Bappenas, Bank Mandiri, PT. Askes and more; either as a consultant or professional trainer.

He applies his 15-plus years of management experience and expertise in human resources functional and management to delivering messages that focus on simple solutions to common, personal and organizational problems on each of his assignment.  His field of expertise including structuring company’s organizational chart, job descriptions & specifications, payroll systems & models, thus it’s functional.

When it comes to motivating and training people, Mr. Lanin is a simply entertaining, energetic and effective motivational keynote trainer/speaker who has presented over 200 training classes and seminars to include Effective Decision Making, Training for Trainers, Leadership & Selling Skills and last but not least Presentation Techniques.

 

Schedule
May 26-28, 2010
3 days

Venue
Jayakarta Hotel, Bandung

Tuition Fee
Rp.5.250.000,- per participant, excluding accommodation & tax.

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me

 

cforms contact form by delicious:days

Popularity: 2% [?]

Related posts:

1. CUSTOMER RELATION MANAGEMENT (CRM) CUSTOMER RELATION MANAGEMENT (CRM) Santika Hotel  - Jakarta | Kamis-Jumat,  5 – 6 Agustus 2010 | 08.30 – 17.00 WIB | Rp. 3.000.000   Strategi pengembangan penjualan  sangat relevan dengan...
2. SMART CUSTOMER SATISFACTION TO GET A NEW ACHIEVEMENT SMART CUSTOMER SATISFACTION TO GET A NEW ACHIEVEMENT HOTEL MENARA PENINSULA Slipi – Jakarta  | 26 s/d 27 July  2010 | Pk. 08.30– 17.00 wib  |    Rp. 3.650.000,- / Person...
3. Smart Customer Satisfaction to get a New Achievement Smart Customer Satisfaction to get a New Achievement Jakarta |  3 – 4 Maret 2010 | Rp 2.950.000,00 Pelanggan adalah asset perusahaan yang paling berharga sehingga perlu dipelihara dan dikembangkan...
4. SERVICE EXCELLENCE for FRONT LINERS: Turning Your Customer into Lifelong Customer (PASTI JALAN) SERVICE EXCELLENCE for FRONT LINERS: Turning Your Customer into Lifelong Customer Estubizi Business Center, Jakarta | 23 Juli 2010 | 08.30 – 16.30 WIB | Rp 1.100.000,-   Front Liners...
5. Customer Service With Heart: Kiat Jitu Customer Intimacy Customer Service With Heart: Kiat Jitu Customer Intimacy Dapatkan jadwal terbaru di sini: http://www.informasi-training.com/customer-service-with-heart-kiat-jitu-customer-intimacy-2   Saat ini banyak pelanggan yang sangat menuntut pelayanan sangat prima di perusahaan. Sedikit kesalahan yang...
6. Customer Service With Heart: Kiat Jitu Customer Intimacy Customer Service With Heart: Kiat Jitu Customer Intimacy Jakarta | 21 Januari 2010 | Rp 1.250.000 Jakarta | 16 Februari 2010 | Rp 1.250.000   Saat ini banyak pelanggan yang...
7. PUBLIC RELATION MANAGEMENT PUBLIC RELATION MANAGEMENT Hotel Harris Tebet, Jakarta | 9-10 Agustus 2010 | Pkl. 09.00 – 16.30 WIB | Rp 3.250.000,00   SASARAN PELATIHAN : Peserta memahami peran dan fungsi PR...
8. Customer Focus Selling Skills Customer Focus Selling Skills Aryaduta Hotel/Grand Flora Hotel, Jakarta | June 17-18, 2010 | Rp 2.950.000,- Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk...
9. Improving Quality of Interaction & Handling Customer Complaint Improving Quality of Interaction & Handling Customer Complaint Hotel/Executive Club Jakarta | October 20th-21st, 2009 | Rp 2.950.000,- (Full Fare) (Pasti Jalan)   Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti...
10. CUSTOMER SERVICE EXCELLENT – Yogyakarta CUSTOMER SERVICE EXCELLENT Wisma MM UGM, Yogyakarta | 15-17 Juni 2010 | 08.00 – 16.00 WIB | Rp. 3.500.000,-   DESKRIPSI Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan...

Related posts brought to you by Yet Another Related Posts Plugin.

Updated By Informasi Training • March 14, 2010