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SERVICE EXCELLENCE

SERVICE EXCELLENCE

Jakarta | 03 – 04 Agustus 2020 | Rp 4.500.000/ peserta
Jakarta | 10 – 11 September 2020 | Rp 4.500.000/ peserta
Jakarta | 05 – 06 Oktober 2020 | Rp 4.500.000/ peserta
Jakarta | 02 – 03 November 2020 | Rp 4.500.000/ peserta

Jadwal Training 2020 Selanjutnya …

 

 

SASARAN PELATIHAN PELAYANAN PRIMA

  • Memahami pentingnya pelayanan untuk mendukung tujuan perusahaan
  • Mengetahui tugas pelayanan sesuai peran, kedudukan, fungsi masing-masingdalam perusahaan
  • Memahami cara memberikan pelayanan prima sesuai standar yang diharapkan

 

MATERI PELATIHAN PELAYANAN PRIMA

  1. Konsep Dasar Pelayanan Prima
  2. Hambatan dalam Pelayanan Prima
  3. Pengenalan Tipe Kepribadian Pelanggan
  4. Komunikasi dalam Pelayanan
  5. Standar Pelayanan Prima
  6. Etika Profesional dalam Pelayanan
  7. Penanganan Keluhan dan Pengaduan
  8. Komitmen dalam Pelayanan

 

INSTRUKTUR PELATIHAN PELAYANAN PRIMA

Bambang Wachyudianto

 

VENUE

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION

2 hari

 

JADWAL TRAINING 2020

  • 03 Agust 2020-04 Agust 2020
  • 10 Sep 2020-11 Sep 2020
  • 05 Okt 2020-06 Okt 2020
  • 02 Nop 2020-03 Nop 2020
  • 10 Des 2020-11 Des 2020

 

INVESTMENT PRICE/ PERSON

  1. 4.500.000/ person (full fare) or
  2. 4.250.000/ person (early bird, payment 1 week before training) or
  3. 3.950.000/ person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

  1. Modul Training
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified

 

SERVICE EXCELLENCE

 

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