Call Centres

CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER
By August 23, 2018 0 Comments Read More →

CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER

CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER Hotel Ibis, Yogyakarta | 27 – 29 Agustus 2018 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 03 – 05 September 2018 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 12 – 14 September 2018 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 17 – 19 September […]

PROFESSIONAL CALL CENTER FOR CUSTOMER SERVICE

PROFESSIONAL CALL CENTER FOR CUSTOMER SERVICE

PROFESSIONAL CALL CENTER FOR CUSTOMER SERVICE Fave Hotel Melawai, Jakarta | 28 Mei 2016 | Rp 2.000.000,- / peserta     Pokok Bahasan Professional Call Center for Customer Service Petugas call center jelas merupakan ujung tombak perusahaan di jajaran depan (front liners) yang turut menentukan kesuksesan usaha. Walaupun produk atau jasa sebuah perusahaan sudah unggul, […]

Excellent Receptionist & Telephone Courtesy
By December 11, 2015 0 Comments Read More →

Excellent Receptionist & Telephone Courtesy

Excellent Receptionist & Telephone Courtesy Hotel Ciputra, Jakarta Barat | 28 Januari 2016 | Rp 1.500.000,-/orang Hotel Ciputra, Jakarta Barat | 16 Mei 2016 | Rp 1.500.000,-/orang Hotel Ciputra, Jakarta Barat | 13 Oktober 2016 | Rp 1.500.000,-/orang Resepsionis dan customer service memiliki peranan penting untuk perusahaan terutama dari segi citra dan pelayanan perusahaan terhadap […]

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING
By November 24, 2015 0 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING

Improving Quality of Interaction & Handling Customer Complaint Five Star Hotels, Jakarta | 08 – 09 December 2015 | Rp. 6.600.000     Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan. Oleh karena itu untuk sadar akan perannya sebagai ujung tombak perusahaan sangatlah diperlukan sehingga dapat lebih bertanggung jawab terhadap peningkatan mutu pelayanan. Untuk […]

Call Center
By August 28, 2015 0 Comments Read More →

Call Center

Excellence Call Center Hotel Dafam, Yogyakarta | 09 – 11 November 2015 | IDR 5.500.000   DESCRIPTION TRAINING  Petugas call center  merupakan ujung tombak perusahaan di jajaran depan (front liners) yang turut menentukan kesuksesan usaha. Walaupun produk atau jasa sebuah perusahaan sudah unggul, perusahaan masih perlu memperhatikan mutu pelayanan antara lain melalui telepon (call center). Karena […]

Techniques And Ethics Telephone For Call Centre Agent
By December 23, 2014 0 Comments Read More →

Techniques And Ethics Telephone For Call Centre Agent

Techniques And Ethics Telephone For Call Centre Agent Jakarta | 22 – 23 Januari 2015 | Rp. 4.250.000,- Jakarta | 28 – 29 April 2015 | Rp. 4.250.000,- Jakarta | 30 – 31 Juli 2015 | Rp. 4.250.000,- Jakarta | 02 – 03 Oktober 2015 | Rp. 4.250.000,-     The call centre agents are critical […]

Posted in: Call Centres, Jakarta
EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel/Office Building, Jakarta | 15 April 2014 | Rp. 2.000.000,- Hotel/Office Building, Jakarta | 08 Mei 2014 | Rp. 2.000.000,- Hotel/Office Building, Jakarta | 18 Juni 2014 | Rp. 2.000.000,- Hotel/Office Building, Jakarta | 16 Juli 2014 | Rp. 2.000.000,- Jadwal Training 2014 Selanjutnya …   A receptionist plays an important part in […]

Effective Receptionist & Telephone Operator – PASTI JALAN
By December 13, 2013 0 Comments Read More →

Effective Receptionist & Telephone Operator – PASTI JALAN

Effective Receptionist & Telephone Operator Graha Sejahtera Mandiri, Jakarta | 30 Desember 2013 | Rp. 950.000,-/ peserta Jadwal 2014 Graha Sejahtera Mandiri, Jakarta | 22 Januari 2014 | Rp. 950.000,-/ peserta Graha Sejahtera Mandiri, Jakarta | 19 Februari 2014 | Rp. 950.000,-/ peserta  Graha Sejahtera Mandiri, Jakarta | 19 Maret 2014 | Rp. 950.000,-/ peserta Graha Sejahtera Mandiri, Jakarta | 03 April […]

Excellent Telephone Techniques and Ethics For Call Centre Agent

Excellent Telephone Techniques and Ethics For Call Centre Agent

Excellent Telephone Techniques and Ethics For Call Centre Agent Harris Hotel Tebet /Hotel Aryaduta Semanggi, Jakarta | Saturday – Sunday, 8-10-2011 – 9-10-2011| Rp 3.150.000,- The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program […]

Posted in: Call Centres
Creating Service Excellence

Creating Service Excellence

Creating Service Excellence Sona Topas Tower | February, 17-18, 2011 | 09.00 – 17.00 | Rp 1.500.000/person Sona Topas Tower | October, 18-19, 2011 | 09.00 – 17.00 | Rp 1.500.000/person Kebutuhan pelanggan beraneka ragam,  harapan pelanggan selalu berubah, pelanggan selalu ingin dilayani dengan cepat dan tepat, jika tidak maka dengan mudah mereka akan berpindah […]