CUSTOMER SERVICE EXCELLENT 

CUSTOMER SERVICE EXCELLENT

Hotel Horison, Yogyakarta | 25 – 27 September 2018 | IDR 6.000.000
Hotel Horison, Yogyakarta | 16 – 18 Oktober 2018 | IDR 6.000.000
Hotel Horison, Yogyakarta | 23 – 25 Oktober 2018 | IDR 6.000.000
Hotel Horison, Yogyakarta | 14 – 16 November 2018 | IDR 6.000.000

Jadwal Training 2018 Selanjutnya …

 

 

DESKRIPSI TRAINING CUSTOMER SERVICE EXCELLENT

Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan pelanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.

PESERTA TRAINING CUSTOMER SERVICE EXCELLENT

Semua karyawan di bagian garda depan / bagian pelayanan pelanggan

METODE TRAINING CUSTOMER SERVICE EXCELLENT

• Presentation
• Discussion
• Case Study
• Evaluation

MATERI TRAINING CUSTOMER SERVICE EXCELLENT

1. Understanding the service
   • The Basic Concept of Customer Service
   • The role of customer service
2. Delivering the best service
   • The Ten Commandments of great Customer Service
   • Enhancing ability in delivering Effective Customer Service
3. Understanding the customer
   • Needs of customer
   • Why customers switch the service provider?
   • How to handle customer
   • How to handle difficult customer
4. Handling complaint
   • Effective Complaint Handling Process
   • Understanding Customers’ Points Of View
   • Build Effortless Rapport With Your Customers
5. Written Exercise
6. Etiquettes in Customer Service
   • The Objectives
   • The Function
7. Role Play 1–How to deliver the best service?
8. The Basic skill of Customer Service Personnel
   • Appearance
   • Attitude
   • Language
   • Body Language
   • Behavior
9. Role play 2 – How to deliver the service?
10. Wrap Up
    • Do’s and don’ts in customer service
    • Customer Service Excellence in several companies

 

INSTRUKTUR TRAINING CUSTOMER SERVICE EXCELLENT

Drs. Aprianto Giri Wibowo, MM

 

 

TRAINING TIME & VENUE

• 25 – 27 September 2018
• 16 – 18 Oktober 2018
• 23 – 25 Oktober 2018
• 29 – 31 Oktober 2018
• 14 – 16 November 2018
• 21 – 23 November 2018
• 28 – 30 November 2018
• 5 – 7 Desember 2018
• 17 – 19 Desember 2018
• 26 – 28 Desember 2018

Hotel Horison Yogyakarta/ Hotel Pesonna Malioboro/ Hotel Ayaartta, Yogyakarta

REGISTRASI

• Investasi pelatihan IDR 6.000.000 per peserta – Non–residential, dengan durasi training 3 hari di Yogyakarta dan minimal peserta 2 orang. Untuk pengiriman 3 orang investasi training IDR 5.8000
• Venue training lain: Bandung, Semarang, Surabaya, Balikpapan, Samarinda, Malang, Bali, Lombok, Batam, Pekanbaru  dengan minimal peserta 4 orang. Biaya investasi – call

 

FASILITAS

1. Training Modul
2. Training kits
3. Qualified instructor
4. Fine bag pack
5. USB/Flashdisk berisi softcopy materi
6. Sertifikat
7. Exclusive polo shirt
8. Training photo
9. 2x coffee break dan lunch selama training
10. Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

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