EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – (Almost Running)
EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel/Office Building, Jakarta | 01 Juni 2012 | Rp. 1.300.000,- A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion which must have [...]
Improving Quality of Interaction & Handling Customer Complaint – (PASTI JALAN)
Improving Quality of Interaction & Handling Customer Complaint Swiss-Belhotel/Hotel Harris, Jakarta * | December 27th – 28th, 2011 | Rp. 3.250.000, – (PASTI JALAN) Aryaduta Hotel Semanggi/ Ibis Arcadia, Jakarta | February 28th – 29th, 2012 | Rp. 3.250.000, - Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan. Oleh karena [...]
Techniques And Ethics Telephone For Call Centre Agent
Techniques And Ethics Telephone For Call Centre Agent Jakarta | 19 – 20 Januari 2012 | Rp. 3.500.000,- Jakarta | 04 – 05 April 2012 | Rp. 3.500.000,- Jakarta | 10 – 11 Juli 2012 | Rp. 3.500.000,- Jakarta | 04 – 05 Oktober 2012 | Rp. 3.500.000,- The call centre agents are critical factor for companies since they are the first contact to the [...]
PROFESIONAL CALL CENTER OFFICER
PROFFESIONAL CALL CENTER OFFICER Graha Mustika Ratu, Jakarta | Senin, 21 Mei 2012 | Rp. 1.400.000,- / peserta Graha Mustika Ratu, Jakarta | Kamis, 18 Oktober 2012 | Rp. 1.400.000,- / peserta Petugas call center jelas merupakan ujung tombak perusahaan di jajaran depan (front liners) yang turut menentukan kesuksesan usaha. Walaupun produk atau jasa [...]
CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER
CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER Hotel Ibis,Yogjakarta | 26–28 September 2011 | Rp.5.500.000 per Peserta Hotel Ibis,Yogjakarta | 24 – 26 Oktober 2011 | Rp.5.500.000 per Peserta Hotel Ibis,Yogjakarta | 28 -30 November 2011 | Rp.5.500.000 per Peserta Hotel Ibis,Yogjakarta | 12 – 14 Desember 2011 | Rp.5.500.000 per Peserta Deskripsi Salah satu kunci sukses [...]
Excellent Telephone Techniques and Ethics For Call Centre Agent
Excellent Telephone Techniques and Ethics For Call Centre Agent Harris Hotel Tebet /Hotel Aryaduta Semanggi, Jakarta | Saturday – Sunday, 8-10-2011 – 9-10-2011| Rp 3.150.000,- The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program [...]
PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS
PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS Estubizi Business Center, Jakarta | 22-23 November 2011 | Pukul : 08.30 – 16.30 WIB | Rp. 3.500.000,- PROGRAM OUTLINE: Your take away: The knowledge of managing your customers satisfaction Optimization of your operation cost Improving the workforce productivity through performance tracking [...]
Building and Manage Contact Center That Your Customer Love
Building and Manage Contact Center That Your Customer Love Hotel / Executive Club* | 20 – 21 September 2011 | Rp. 2.750.000,- (Bayar penuh) PENGANTAR Seiring dengan perkembangan dan tuntutan masyarakat, saat ini perlu bagi suatu perusahaan atau institusi untuk bisa ‘dekat’ dengan para customernya. Masyarakat sebagai customer pun semakin memerlukan kemudahan akses untuk dapat [...]
Successful Call Center
Successful Call Center Menara Cakrawala, Jakarta | 25 May 2011 | Pk. 09.00-17.00 | Harga: Rp 985.000,-/orang Kita pasti pernah dalam 1 hari dihubungi oleh bermacam call center/telemarketing/teleselling. Dan dalam 1 hari itu kita juga pasti menerima pesan SMS dari mereka. Tak jarang, para call center/telemarketing/teleselling ketika hendak menawarkan produk/menjelaskan sesuatu mereka tidak menunjukkan [...]
Improving Quality of Interaction & Handling Customer Complaint
Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel/Grand Flora Hotel, Jakarta |May 3 nd – 4 rd, 2011 | Rp 3.250.000,- Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan. Oleh karena itu untuk sadar akan perannya sebagai ujung tombak perusahaan sangatlah diperlukan sehingga dapat lebih bertanggung jawab terhadap peningkatan [...]
